Assistant Manger - Groups and Events
تفاصيل الوظيفة
Company Description
We are far more than a worldwide leader. We are more than 240,000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
SOFITEL DUBAI the Obelisk
Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features:
594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai.
A variety of trendy restaurants and bars including:
A contemporary Asian restaurant,
A Gastro Pub,
A French Brasserie,
Pool Bar & Lounge.
Options to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas.
A fully-fledged fitness center.
Business travelers have access to 1,589 square meters of meeting space including one state-of-the-art ballroom ideal for social gatherings.
Sofitel Dubai the Obelisk will infuse the brand's essence by capitalizing on a perfect balance of modernism and ancient Egypt, reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
Job Description
The PositionResponsible for contributing to revenue generation for banquets and events and for the A-Z execution of conferences and events. Responsible for adhering to the management standards and quality guidelines in the Department set by the Director of Sales and Marketing.
Key Roles & Responsibilities
Financial
Assist the Director of Groups & Events in the preparation of the yearly catering revenue & expense budget.
Support the Groups and Events' financial and administrative activities to ensure that yearly revenue budgets are surpassed.
Assist with accuracy in catering revenue forecasting using the most updated market information.
Upsell confirmed groups and events with higher menu and other auxiliary revenues to help surpass the catering budget.
Administrative
Contribute actively to the department's financial and administrative activities.
Prepare accurate administration reports submitted on time to the Director of Groups & Events.
Use Opera Sales and Catering System properly for maximum performance.
Operational
Conduct sales calls with the team and set up appointments for personal sales calls, telemarketing, and site inspections.
Respond to all inquiries within 24 hours and follow up to ensure the client has received the information.
Ensure proper group handover is received from Rooms Sales for flawless execution.
Update all relevant departments about groups and events in the hotel.
Follow up on lost business and bring information to the departmental meetings.
Attend international and local trade shows, roadshows, and business trips to maintain strong client relationships.
Maintain an efficient customer database system (OPERA) for generating sales activity reports.
Update customers with the latest developments in the hotel.
Seek and target new customers and opportunities to secure new business.
Assist the Credit Department in following up on all outstanding balances in a timely manner.
Build and maintain good relations with all Accor Regional and Global Sales Offices.
Be aware of all fire, health, safety, emergency and security procedures in the hotel.
Keep the Director of Groups & Events fully informed of challenges or concerns.
Adhere to the Department and Hotel's standard operating procedures (SOPs).
Maintain strict confidentiality of information in the Department and Hotel.
Qualifications
Personal Attributes
Good understanding of the luxury market.
Knowledge of all hotel departments.
Strong interpersonal skills with attention to detail.
Strong written and verbal communication skills.
Strategic thinking and action-oriented problem-solving skills.
Self-motivated, creative, and confident with a highly energetic personality.
Creative and independent, manages stress gracefully.
Ability to meet deadlines consistently.
Pro-active and takes initiative.
Must be organized and able to follow systems and procedures.
Must be adaptable to changes in strategy, ideas, and systems.
Guest service-oriented.
Proficiency in organizational planning with the ability to multi-task.
Experience & Qualifications
Minimum 2 years' experience in a sales position, preferably at an international 5-star hotel.
Degree/Diploma in Hotel Management / Business Administration.
Strong knowledge of Opera Sales & Catering and Microsoft Office.
Understands the local culture and has worked in the region.
Fluency in English, written and spoken.
Fluency in Arabic, written & spoken is an advantage.
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