Director Partner Logistics Operations
تفاصيل الوظيفة
Job Description
Thought Leadership & Problem Solving
Leads the co-creation of best practice vendor performance frameworks to drive customer experience through vendor and quick commerce performance. Develop and lead comprehensive and innovative strategies for vendor performance, including vendor onboarding, training, and ongoing performance enhancement to drive customer experience. Continuously assess vendor performance data, identifying trends and areas for improvement, and implement scalable solutions to drive operational excellence. Leverage strong competitive insights (and know-how) to further vendor performance goals. Make data-driven decisions and have the ability to transform insights into actionable plans.
Metric Accountability
Set and hit targets for key metrics (Vendor Fail Rate, Vendor Delay, and Order Late) for the region as well as local counterparts through rigorous performance monitoring and course-correction.
Drive continuous improvements in vendor-facing products and internal tools, ensuring best-in-class user experience.
Coordinate with local teams to pilot, test, and roll out experiments, ensuring seamless execution and alignment with business goals.
Facilitate best practice sharing within different markets in talabat, as well as the various entities within Delivery Hero (for both food and quick commerce verticals).
Stakeholder Influence
Influence cross-functional teams actively to ensure the frameworks align with overall business objectives of excellent customer experience.
Coordinate with local teams to pilot, test, and roll out experiments, ensuring seamless execution and alignment with business goals.
Represent the regional logistics with the senior management as well as talabat's executive leadership, to ensure alignment on strategic priorities and performance objectives.
Work closely with Delivery Hero (DH) and talabat product teams to propose and implement product launches and enhancements.
Qualifications
An ideal candidate would possess:
8+ years of experience in either/both Commercial (B2B) and Operations roles.
Exposure to strong collaboration with Product teams is highly favourable.
Strong analytical skills and ability to grasp complex technical concepts and process flows swiftly and effectively.
Some team management experience (this role has ~7 members and 8 local counterparts).
High level of cross-functional collaboration and project management.
Thought leadership and innovation to drive better customer outcomes.
Strong senior stakeholder management and influence to drive prioritisation and resource allocations.
Excellent verbal and written communications in English (Arabic is good-to-have but not essential), in particular the adaptability to engage a wide range of stakeholders from Product to business, from leaders to associates in an international working environment.
#J-18808-Ljbffr Management & Operations
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