الصفحة الرئيسية الإمارات العربية المتحدة Customer Experience Associate (Russian Speaker)
الصفحة الرئيسية الإمارات العربية المتحدة Customer Experience Associate (Russian Speaker)
Customer Experience Associate (Russian Speaker)
تفاصيل الوظيفة
Customer Experience Associate (Russian Speaker)Alaan is in the process of making spend management and corporate expenses as easy as possible in the $3 Trillion+ Middle Eastern B2B payments market by bringing its product offering to medium and large businesses in the UAE.Alaan is a highly customer-obsessed organization, putting our users' needs above all else. Hence we are looking for a Customer Experience Associate with the same values to help us take our mission of customer obsession into the hands of our users.Key responsibilities include:Build relationships with customers and be the first point of contact for customer interaction (WhatsApp, Email, Phone).Understand the needs of customers and propose solutions to meet those unique business needs.Thoroughly understand product and expense processes on the customer side and make improvement suggestions.Balance autonomy in solving problems with awareness of escalation necessities.Work cross-functionally to improve the product/experience for the customer.Be the product expert to the customer and the customer expert to the product team.Proactively and diligently follow up on issues raised by customers.Help Alaan continuously improve the way it serves its customers.You would be the perfect fit if you have:Strong communication skills, both written and oral, and a high degree of confidence in speaking with customers.Energy from helping others succeed and improve.Trustworthiness and the perception of being trustworthy by others.The ability to understand a problem, break it down, and identify logical next steps.Strong organizational skills and attention to detail (no customer issue falls through the cracks).More than 1 year of experience in similar roles (ideal but not mandatory).A goal-oriented mindset and the ability to independently identify what is needed to reach the goal.Strong listening skills, empathy, and problem-solving abilities.A background in Fintech or B2B SaaS would be an added advantage.Demonstrated ability to work solo as well as being a productive team member.A strong work ethic and eagerness to learn and make new connections with prospects.Strong fluency in Russian and English, both written and oral.What your ideal day at Alaan would look like:Staying in constant touch on a customer-facing front and serving as a bridge between the user and the customer team to help resolve any issues.Helping users make the most of their Alaan experience by suggesting features that best suit each individual customer.Collecting feedback from users to collaborate with the product team for development/improvements.Diligently prioritizing and following up on issues with the product/tech team.Why work at Alaan:Fully remote culture with a high degree of flexibility.High ownership and responsibility - align on the problems you want to solve and run with it!Alaan is a tested model in a new market, providing a chance to be part of a rocket ship that is just waiting to take off.Competitive compensation and health benefits.Equity compensation for all employees to foster a high degree of ownership in your work, so as the company grows, you grow with it.Frequent company off-sites to keep the remotely distributed team closely knit together.Start simplifying your business spend with Alaan.
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