الصفحة الرئيسية الإمارات العربية المتحدة Network Operations Center Engineer
الصفحة الرئيسية الإمارات العربية المتحدة Network Operations Center Engineer
Network Operations Center Engineer
تفاصيل الوظيفة
Network Operations Center agents / engineers are responsible for efficient and smooth functioning of an organization's network infrastructure. Tasked with ensuring that these components run smoothly and efficiently, which often means monitoring, maintaining, and troubleshooting / resolving issues as they arise.Job Responsibilities:To be a SPOC (Single Point of Contact) for all IT related issues reported to the center 24/7.Should possess strong communication and interpersonal skills with ability to collaborate with cross-functional teams.Monitoring network Infrastructure using defined tools and software to ensure optimal performance and uptime.Ensure network alerts and incidents are promptly responded to, troubleshoot user/customer issues, and escalate wherever necessary to ensure timely resolution is provided within the defined SLAs.Perform routine maintenance tasks such as per the process for system updates and user awareness.Ensure to have strong knowledge and understanding of networks, servers, storage, alerts monitoring & verification.Document all network related activities, including incidents logging, resolutions, and changes to be followed and updated, if required.Diagnose and rectify faults/defects and problems by working with specialized IT teams within the organization/vendors/service providers to address complex technical issues and ensure to implement solutions for resolution of the issues.Provide technical support and perform NOC related activities like scheduled batch jobs and send notifications in a timely manner as per the approvals obtained.Execute routine functions by following SOP Manual & maintaining proper records of the activities performed in the NOC.Keep accurate records of all incidents, service requests, and follow-ups on the tickets raised by users/customers to ensure their SLAs and KPIs are met without any breach.Train new staff on NOC operations and procedures.Coordinate with other departments to ensure smooth NOC center operations.Cost reduction by innovation and automation in respective domains to meet the organization targets.Optimization of process and procedure to eliminate human error and business impact.Build relationships with internal support personnel of L2 and external partners for back-to-back support.Periodically carry out self-assessment to assess the performance of the team and happiness level of the customer.Qualification & ExperienceBachelor's degree in computer science, engineering, or related field. Should have 3-5 years of experience in managing a Network Operations Center. Expertise in network operations center infrastructure, including storage, protocol/technologies understanding and server administration. In-depth knowledge of best practices for NOC operations with ITIL certification. Familiar with ticketing systems/tools and ability to work well under pressure in a fast-paced environment. Excellent problem-solving skills and ability to work well under pressure. Proven experience with NOC and orchestration tools.
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الشركة المعلنة عن الوظيفة
Confidential
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