Lead the Customer Support Team of a Startup

دوام كامل في a Laimoon Verified Company في UAE
نُشرت يوم October 16, 2024

تفاصيل الوظيفة

At Mailscale, we're helping businesses to grow and be seen by sending more emails.

We care about customers.

A lot actually.

Our bold vision is to create a 5-star hotel experience for them.

An experience that gets them to feel understood and taken care of.

To achieve this, we need talented leaders just like you :)

Does this excite you?

Tasks

Lead, hire and manage a support team.

Develop, implement and improve support strategies and KPIs.

Maintain & Improve support documentation and processes.

Requirements

Proven experience in customer support or similar roles.

Proactive and solution-oriented mindset. You need to see problems and be able to fix them.

Strong communication and leadership skills.

Empathy and passion for customer service.

#J-18808-Ljbffr Human Resources

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