Universal Banker (Qatari & staff from a Qatari Mother)
تفاصيل الوظيفة
Job SummaryTo provide one-stop banking solutions for Sadara customers (through combining Teller and Customer Service roles), in order to provide integrated high quality of services for the Sadara customer. Demonstrate sound knowledge of the Bank's products and services, willing to learn and develop new skills. Having a flexible attitude to work geared to meeting the Bank and customer needs. Keeping customers at the heart at all times and ensuring delivery of superior quality of service whilst adhering strictly to all relevant regulatory and risk frameworks of the bank. Cash management of all debit/credit transactions. It is a Universal Agent role.Key AccountabilitiesCustomer ServiceInitiate contact and probe about customer needs through increased interaction time, in order to better map customer needs to recommend appropriate products and offerings.Provide the highest levels of customer service to new and existing customers and act as the "one-point of contact" to fulfill all needs of customers, making use of cross referrals.Solicit client feedback on value proposition and for new product ideas and ensure communication of customer feedback to relevant internal stakeholders.Manage walk-in customers and assist RM's as needed to ensure a smooth customer experience.Teller OperationHandle all teller activities in processing and recording transactions for bank customers (including but not limited to cashing checks, accepting deposits, withdrawals, processing loan payments, money transfers, and foreign exchange), in order to provide high quality services for the CBQ branch customers.Conduct all cash management activities as a teller (such as but not limited to activities involving receiving paid cash in counter, acting as joint custodian for branch cash, posting and recording all cash entries, and conducting handover cash at the end of shift), in order to ensure all branch cash management activities are done in compliance with CBQ guidelines and standards.Other AccountabilitiesRevenue GenerationCollaborate with CBQ stakeholders to maximize cross-referral opportunities.Continuous ImprovementContribute to the identification of opportunities for continuous improvement in systems, processes, and implementing best practices geared to reduction of costs and making overall improvements.Policies, Systems, Processes & ProceduresRecommend improvements to departmental procedures and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.Statements and ReportsAssist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies, and standards.Quality, Health, Safety, & EnvironmentEnsure all relevant quality, health, safety, and environmental procedures, instructions, and controls are adhered to so that the safety of self, customers, and all employees, quality of products/services, and environmental compliance standards are maintained.Related AssignmentsPerform other related duties or assignments as directed by their line Manager and requested by RMs to follow up with Back office if needed, supporting other lounges as required.SkillsKey InteractionsCompetenciesAccount ManagementAdaptability/FlexibilityCustomer FocusCustomer ServiceDecision Making/JudgmentJob KnowledgeManaging ConflictMeeting ManagementPeople DevelopmentProductivityQualityResults FocusSales GoalsSales OrganizationSales SkillsSales Team SupportSelf DevelopmentStrategic Thinking/ManagementTeam LeadershipTechnical SkillsTerritory ManagementVision and ValuesSkillsAbility to interact with internal and external stakeholders in a multi-cultural environmentATM KnowledgeAuditingBank ChecksBank Computer SystemsBank OperationsBank Policies and ProceduresBill Payment ProceduresBond ServicesBranch ManagementBudgetingBuilding and Managing TeamsCash Drawer BalancingCashiers ChecksCertificates of DepositCertification in Anti-money laundering (CAMS certification)Check Cashing ProceduresChecking AccountsClosing ProceduresConsumer LendingCredit Card AccountsCustomer Conflict ManagementCustomer Contact ManagementCustomer Relationship ManagementData EntryDeposits and WithdrawalsDirect Customer InterfaceDue DiligenceEscrow ServicesExtensive knowledge of the banking sector in Qatar and the regionFinancial AnalysisFinancial ConsultingFinancial Product KnowledgeForeign ExchangeFunctional ManagementHoliday and Vacation ClubsIn-depth knowledge of cheque processingInsurance KnowledgeInterpersonal RelationsIssues ManagementKnowledge of AML/CFT process and KYC regulationsKnowledge of Retail Banking Industry and branch bankingLeadershipListeningLoan ManagementLoan Payment ProceduresLoan ProcessingMutual FundsNegotiatingNew AccountsNight and Mail Deposit ProceduresOnline BankingOral/Written CommunicationsPeople ManagementPerformance ManagementPersonal BankingPlanningPrivate Client ServicesProblem SolvingProduct/Service KnowledgeRecruitmentRegulatory ComplianceRelationship ManagementResource ManagementRisk AnalysisRisk ManagementSafe-Deposit Box ProceduresSalesmanshipSavings AccountsSecurity ProceduresSeries E BondsService Culture CreationService Level AgreementsStrategic PlanningTeller Computer SystemsTravelers ChecksVault ProceduresEducationBachelor's Degree, preferably in Business-related major
#J-18808-Ljbffr Banking & Lending
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