Head Hostess
تفاصيل الوظيفة
Responsibilities:Relate with clients when they arrive and when they are leaving.Thank clients for their patronage when they are leaving.Communicate with customers while they wait for their drink and food orders.Ensure complete and consistent cleanliness of the hostess area.Be available to answer calls and greet guests.Provide assistance to servers with tallies at shift ends.Supervise host book efficiently and oversee client's seating arrangements.Handle clients amicably and with understanding whether they have reservations or not.Make a great and impressive first impression on clients.Schedule reservations for guests both in person and over the phone.Communicate with supervisors or management on any issue related to customers.Requirements:Education: High School Diploma.Experience with SevenRooms Management Software, alcohol, and bookings is required.Working experience in related fields, like the hospitality industry or hotel, is an added advantage.Possess IT skills in MS Excel and MS Word.Possess top-notch communication skills in the local language, both in written and verbal forms.Ability to properly maintain inventory.Possess competence at filling all guests' supplies.Ability to manage complaints tendered by clients.Ability to relate well with other members of staff towards excellent service delivery to clients.Ability to maintain consistent cleanliness of the dining room serving stations.Ability to answer telephone calls in the most diplomatic and soothing manner.Possess excellent knowledge of room, restaurant, and bar.
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