Customer Care Executive
تفاصيل الوظيفة
We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our all-business units. You will play a critical part in ensuring clients have a positive experience and receive accurate information about our business units.ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward clients at all times.Handle incoming calls, emails, and inquiries from customers.Respond to client inquiries via phone, email, chat or other communication channels.Address and resolve customer issues, concerns, and inquiries promptly and professionally.Acknowledging and resolving client complaints if required as per the Management instruction.Responding to customer inquiries and resolving issues in a timely and efficient manner.Identifying and addressing areas for improvement in the customer care process.Maintaining accurate and up-to-date records of all customer interactions.Keeping records of client interactions, transactions, comments, and complaints and reporting on a regular basis.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Follow-up with the clients and keep the relationship for smooth and continuous business operation.QualificationsAny Bachelor's Degree.Minimum 2 years of experience in customer service or a related field is preferred.Excellent communication skills in English and Hindi.Ability to remain calm and professional in challenging situations.Working knowledge of MS office tools.Proven ability to work in a fast-paced environment.Strong client-facing and communication skills.Ability to multi-task, prioritize, and manage time effectively.Interested candidates are invited to submit their resume outlining their qualifications and relevant experience in the "apply" section and email to info@najmaconsultancy.com with your CV. Contact Number: +971565115753.Company Hiring ForNHRCCompany ProfileNajma Human Resources and Training Consultancy is committed to professional service in Human Resource and Safety Training. Najma has been operating successfully since 1997 and has been offering consultancy service to a number of reputed organizations.
#J-18808-Ljbffr Management & Operations
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