Call Center Agent
تفاصيل الوظيفة
**Key Responsibilities**:
- **Customer Interaction**: Handle a high volume of inbound and outbound calls in a professional and courteous manner.
- **Issue Resolution**: Resolve customer complaints and issues efficiently, providing accurate information and solutions.
- **Product Knowledge**: Maintain a deep understanding of the company's products, services, and policies to effectively assist customers.
- **Data Entry**: Accurately enter and update customer information in the company's database.
- **Problem Solving**: Identify and escalate priority issues to the appropriate channels and follow up on customer calls as needed.
- **Sales Support**: Upsell products and services where appropriate, meeting or exceeding sales targets.
- **Quality Assurance**: Adhere to all company policies and procedures, including quality assurance guidelines and compliance standards.
- **Documentation**: Document all call information according to standard operating procedures, ensuring clear and concise records.
- **Team Collaboration**: Collaborate with team members and other departments to improve customer service and achieve company goals.
- **Training Participation**: Participate in ongoing training and development programs to stay updated on product knowledge and customer service skills.
**Qualifications**:
- **Education**: High school diploma or equivalent; additional education or relevant certifications (e.g., customer service certification) are a plus.
- **Experience**: Previous experience in a call center or customer service role is preferred.
- **Skills**:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations calmly and effectively.
- Strong organizational and multitasking skills.
- **Attitude**: Positive attitude, patient, and empathetic towards customers.
- **Availability**: Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Pay: QAR5,000.00 - QAR6,000.00 per month
Application Question(s):
- Are you available to join immediately?
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center: 2 years (required)
**Language**:
- Arabic Fluently (preferred)
License/Certification:
- Qatar ID (required)
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