Executive, Retail Store
دوام كامل
في Ooredoo
في
Kuwait
نُشرت يوم August 23, 2024
تفاصيل الوظيفة
- Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.
- Share knowledge and expertise with colleagues.
- Retain good condition of supplies, fittings, stationery, marketing materials and products in the shop/store.
- Keep up with fluctuating supply and demand.
- Maintain general inventory and ensure all the items of the branch are in stock on regular weekly basis.
- Ensure that sufficient inventory is available at the store on daily basis to avoid being “OUT OF STOCK”.
- Proactively welcome the customers and get their attention to Ooredoo services.
- Meet customer’s needs through constant support, answer routine questions, fulfill their requirements of the related products or Ooredoo services.
- Follow up with other departments on solving customers an issue that requires other departments’ involvements and provide proper feedback for repeated visits.
- Follows procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations & follow sales validation process (KYC).
- Upsell and promote company digital platforms and direct customers to process their basic services through it.
- Apply Super-agent approach to offer the customer ONE STOP SHOP concept when new, potential and existing customers get fully served without a need to visit other shops/departments.
- Upsell different Ooredoo products to retain existing customers on higher values.
- Meet the work regulations, apparel, looking, behavior & attendance as per sales standard.
- Assist customers in Redeeming Ooredoo Rewards Programs as per the process.
- Accept B2B Companies & payment responsible customer Payments.
- Solve some of B2B and payment responsible issues such as SIM replacement and other complaints as per the Super-Agent procedures.
- Ensure that the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria.
- Achieve optimum level of customer feedback through written reports on challenges and inquiries.
- Ensure standards for high quality, customer service.
- Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis.
- Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.
- Handle cash at the store as well as collecting daily sales and other necessary reports.
- Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
- Process collection report on daily bases according to financial process.
- Ensure that all transaction submitted and matching the request without any variance.
- Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.
- Ensure that all signatures done by employee and customer on requested places on SAF.
- Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw back.
- The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment fill.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
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