Customer Service Representative/Data Analyst - Cement Ready Mix - Kuwait Cement Ready Mix Company

Customer Service Representative/Data Analyst - Cement Ready Mix Summary: This hybrid role combines the customer-centric focus of a customer service representative with the analytical skills of a data analyst. The ideal candidate will excel at both interacting with customers and leveraging data to drive business decisions within the cement ready mix industry. Responsibilities:

1. Provide exceptional customer service through phone, email, and in-person interactions.
2. Understand customer needs and recommend appropriate concrete mixes and delivery schedules.
3. Process orders accurately and efficiently, ensuring timely delivery.
4. Resolve customer issues promptly and professionally, while maintaining a positive customer experience.
5. Build and maintain strong customer relationships.
6. Collect, clean, and analyze customer data to identify trends and patterns.
7. Develop and maintain customer segmentation models to optimize marketing efforts.
8. Analyze sales data to identify opportunities for growth and revenue optimization.
9. Create reports and dashboards to monitor key performance indicators (KPIs) related to customer satisfaction and sales performance.
10. Utilize data to identify areas for process improvement and operational efficiency.

1. High school diploma or equivalent required; Bachelor's degree in Business, Statistics, or a related field preferred.
2. Proven 3 years’ experience in customer service and data analytics leadership roles.
3. Strong customer service and satisfaction orientation.
4. Excellent communication, negotiation, and interpersonal skills; proficiency in Arabic, English is an advantage.
5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data analysis tools (SQL, Python, or similar).
6. Ability to work effectively in a fast-paced environment with a focus on problem-solving and attention to detail.
7. Knowledge of the cement or ready-mix industry is a plus.
8. Position only eligible for Arab Nationals.

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal skills.
3. Customer-centric mindset.
4. Data-driven decision-making.
5. Proficiency in data analysis tools and software.