Telephone Operator

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم June 26, 2024

تفاصيل الوظيفة

A Switchboard Telephonist accepts, delivers, and responds to Guest and management messages, inquiries, and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doingAs a Switchboard Telephonist, you will accept, deliver, and respond to Guest and management messages, inquiries, and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerAccept and deliver all messages correctly and promptly for both Guests and managementEnsure all wake-up calls take place at the correct timeDemonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when the appropriateHandle emergency calls immediately and relay comprehensive and accurate information, as requiredDemonstrate a high level of customer service at all timesComply with hotel security, fire regulations, and all health and safety legislationAttend appropriate training courses, when requiredDemonstrate a knowledge of all hotel services, local attractions, and landmarks in the hotel vicinityFollow company brand standardsAssist other departments, as necessaryWhat are we looking forSwitchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:Positive attitude and good communication skills, especially on the telephoneCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in a customer-focused industryWhat will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Work LocationsHilton JeddahScheduleFull-timeBrandHilton Hotels & ResortsJobGuest Services, Operations, and Front Office

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