IT Service Delivery Manager (Call Centre)
تفاصيل الوظيفة
Job DescriptionJob Responsibilities: Manage the IT service delivery for the call centre, ensuring smooth functioning and efficiency of operations Provide back-end support for IT systems and processes Good understanding of Networking, Systems, Voice and business applications. Lead and manage the IT team, providing guidance, support, and resolving any escalated issues Willingness to work in a 24 x 7 environment Essential Qualifications: Bachelor's degree in IT or Matric with an expeirence IT working background Proven experience in IT service delivery Recognized certifications like ITIL/ ITSM.Desired Experience: Minimum of 4 years and maximum of 10 years of experience in IT service delivery Experience in managing IT teams
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