الصفحة الرئيسية أيرلندا Call Centre Administrator - Galway
الصفحة الرئيسية أيرلندا Call Centre Administrator - Galway
Call Centre Administrator - Galway
تفاصيل الوظيفة
Job Family Store Roles | Job Category Administration Roles Call Centre Administrator Working hours: Full Time 40 hours per week over 5 days Experience level: Previous call centre experience preferred *CALL CENTER ADMINISTRATOR REQUIRED FOR KNOCKNACARRA* This is an exciting opportunity for someone looking to develop their career. The role is critical to the store’s success and will be rewarded accordingly. The position is full-time, 40 hours a week, over five days. The successful candidate must be available to work weekends when required. We are looking for a hardworking, self-motivated, strong communicator who is passionate and positive. We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help – a friendly and professional approach is essential. Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained. If you are interested please click Apply as this vacancy will close once we have filled all available places. #LI-EM1
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null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 4 Weeks', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Inspire London College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '18', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '18', 'nondiscounted_base_price' => '150', 'currency' => 'GBP', 'discount' => '', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<p><strong>Level 3 Certificate in Customer Care</strong></p><p> Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you’re keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p> <p><strong>Course Outline</strong></p><p> Level 3 Certificate in Certificate in Customer Care is 60 credits ;To achieve a Level 3 Certificate in Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p> <p><strong>Modules Outline</strong></p><p> Module 1: Customer Service</p><p> Module 2: Customer Support</p><p> Module 3: Communication Strategies</p><p> Module 4: Call Center Training</p> <p><strong>Learning Objectives<br> Key Learning Objectives of Certificate in Customer Care course is:</strong></p> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers’ needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal communication skills</li> <li>Use the STAR method to speak on the spot</li> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> </ul> <p><strong>Course / Training Format</strong></p><p> After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p> The Test (MCQ’s) will be based on modules of Training Manual.</p> <p><strong>Assessment</strong></p><p> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.</p><p> Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).</p><p> All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.</p> <p><strong>Duration</strong></p><p> The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.</p><p> Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. 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The courses catalogue of Inspire London College is quite extensive which mainly includes the disciplines of project management, hotel management, business administration, accounting and finance, forensic accounting, E-commerce management, event management, construction management, logistics and supply chain management, fashion designing etc.<br /> <br /> Campus-based Studies and Distance Learning<br /> Inspire London College offers the candidates to learn according to their own choice as college offers campus-based education as well as distance learning education. 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Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you’re keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p> <p><strong>Course Outline</strong></p><p> Level 3 Certificate in Certificate in Customer Care is 60 credits ;To achieve a Level 3 Certificate in Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p> <p><strong>Modules Outline</strong></p><p> Module 1: Customer Service</p><p> Module 2: Customer Support</p><p> Module 3: Communication Strategies</p><p> Module 4: Call Center Training</p> <p><strong>Learning Objectives<br> Key Learning Objectives of Certificate in Customer Care course is:</strong></p> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers’ needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal communication skills</li> <li>Use the STAR method to speak on the spot</li> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> </ul> <p><strong>Course / Training Format</strong></p><p> After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p> The Test (MCQ’s) will be based on modules of Training Manual.</p> <p><strong>Assessment</strong></p><p> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.</p><p> Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).</p><p> All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.</p> <p><strong>Duration</strong></p><p> The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.</p><p> Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.</p><p><strong>Certificate</strong></p><p> Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy. <ul> <li>Certificate of Completion (PDF format) = £35</li> <li>Certificate of Completion (Hardcopy) = £45 + postage charges £15</li> </ul> </p>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Care Coordinator,Customer Support,Advanced Customer Services', 'eligibility' => 'There are no precise requirements for Customer Care Certificate as no prior knowledge and experience of Customer Care is required.<br /> Students seeking to enrol for this course should meet the following requirements; <ul> <li>Basic knowledge of English Language & Basic Computer Skills</li> <li>Be age 16 years or above</li> </ul> ', 'school' => 'Inspire London College', 'keywords' => 'Customerservice,Customer Service,خدمة العملاء,الإدارة, Level 3 Certificate in Customer Care', 'location' => 'Online', 'duration' => 'Upto 4 Weeks', 'timing' => null, 'cost' => null, 'discount' => '', 'eligibility_criteria' => null, 'job_matching_keywords' => 'Level 3 Certificate in Customer Care', 'boosted' => null, 'lang_code' => 'ar', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '136861', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '99998549', 'title' => 'Consumer Rights', 'external_link' => 'https://courseline.co.uk/course/consumer-rights/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 7 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Course Line', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '19', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '11', 'nondiscounted_base_price' => '220', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<strong>Consumer Rights Diploma Online Training</strong><br> Do you wish to start a career in Consumer Rights or do you want to get more comprehensive knowledge in Consumer Rights?<br> This online training course was designed by specialists with the requirements of job seekers and established organisations in mind. This online training will boost your career.<br> The Consumer Rights course contains all the most current topics to bring you up to date with job market advancements and make you a better fit for your chosen career related to Consumer Rights.<br> After successfully completing the course, you will gather all knowledge about this course, and you will get a digital certificate (PDF format) which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market.<br> <strong>This course is ideal for:</strong> <ul> <li>Anyone interested in learning more about Consumer Rights Skills.</li> <li>Students wanting to improve Consumer Rights skills</li> <li>Anyone from beginner to intermediate</li> </ul> <br> <strong>Special Offer</strong> <ul> <li>Learners will get Free Digital Certificate</li> <li>No Extra fees</li> <li>Lifetime Course Access</li> <li>Free Assessment</li> </ul> <br> <strong>Why Choose this </strong><strong>Consumer Rights </strong><strong>Course?</strong> <ul> <li>Developed by Qualified Professionals with Updated Materials</li> <li>24/7 Learning Support and Assistance</li> <li>Course completion free PDF certificate</li> <li>High-quality E-learning Study Materials</li> <li>No Hidden Fees or Exam Charges</li> <li>Access the Course Anywhere in the World</li> <li>Self-Paced Learning and Laptop, Tablet, Smartphone Friendly</li> </ul> <br> <strong>Consumer Rights</strong> <strong>course curriculum breakdown</strong> <ul> <li>Lecture 1: Introduction to Consumer Rights</li> <li>Lecture 2: The Consumer Rights Act in the UK</li> <li>Lecture 3: International consumer Act</li> <li>Lecture 4: Consumer Contracts Explained</li> <li>Lecture 5: General Data Protection Regulations Explained</li> <li>Lecture 6: The Stages of Fraud</li> <li>Lecture 7: Financial Vulnerability</li> <li>Lecture 8: Protecting Yourself from Fraud</li> </ul> <br> <br> <strong>Certification</strong><br> You will get a <strong>FREE</strong> digital certificate upon successful completion of the Consumer Rights course. 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الشركة المعلنة عن الوظيفة
Specsavers
-
Level 3 Certificate in Customer Care Inspire London College84 درهم
551 درهممدة الدورة التدريبية: Upto 4 Weeks -
Consumer Rights Course Line89 درهم
808 درهممدة الدورة التدريبية: Upto 7 Hours
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