Call Center Agent - Saudis Only

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم May 6, 2024

تفاصيل الوظيفة

Job Description Greeting/Attitude: The CALL CENTER AGENT will follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude.Follow up: The CALL CENTER AGENT will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.Organization: She/he will ensure that Operator Room is perfectly tidy at all times.Telephone transfers: The CALL CENTER AGENT will be attentive to all guest requests. When directing the calls accuracy is very crucial. Internal extension numbers must be known by heart.Privacy: The CALL CENTER AGENT will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.Wake Up Calls: The CALL CENTER AGENT will ensure that any wake up call requested by a guest is performed at the exact time. She/he is responsible to ensure that the reports are collected from the Front Desk and that the discrepancy with the operator records is controlled.Guest Messages: The CALL CENTER AGENT will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he will ensure that the guest has well received the message with full information.Calls Handling: The CALL CENTER AGENT is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.QualificationsSaudi Nationality ONLYGood English LanguageExperience in the same field is preferableStrong attention to detail, highly responsible, organized & reliableStrong interpersonal and problem solving abilitiesAbility to multi-task and work well under pressureExcellent communication skills

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