الصفحة الرئيسية الكويت Front Desk Supervisor
الصفحة الرئيسية الكويت Front Desk Supervisor
Front Desk Supervisor
تفاصيل الوظيفة
Front Desk Supervisor location Farwaniya, Al Farwaniyah, Kuwait category Hotel Waldorf Astoria Kuwait City Full-time HOT0AHHE Posted: Mar 31st 2024 JOB DESCRIPTION A Front Desk Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. As a Front Desk Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Desk Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise the efficient operations of reception including check in/out procedures Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards Act in accordance with fire, health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement Front Desk Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous experience in a customer-focused industry Desire to progress within the Hospitality industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous supervisory experience Previous experience in the hotel industry Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Guest Service Agent... Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... Location Al-Rai- 5th Ring Road, The Avenues Mall, Kuwait City, Al Ahmadi, Kuwait Category Hotel As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,... Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual... Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel #J-18808-Ljbffr
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A Front Desk Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <br> Supervise the efficient operations of reception including check in/out procedures Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards Act in accordance with fire, health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement <br> Front Desk Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: <br> Previous experience in a customer-focused industry Desire to progress within the Hospitality industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency <br> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <br> Previous supervisory experience Previous experience in the hotel industry <br> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!<br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Guest Service Agent... <br> Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel <br> A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... <br> Location Al-Rai- 5th Ring Road, The Avenues Mall, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel <br> An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel #J-18808-Ljbffr', 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Step-by-step videos will help you to fully understand the course content and to be able to apply your new knowledge to real-life situations upon qualification.<br /> <br /> <strong>Course content</strong><br /> <br /> The course consists of 70 hours of guided learning (all of which is online and available to access all day, every day – whenever is convenient to you) and is delivered in three units:<br /> <br /> Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult<br /> customers, identifying customer needs and listening effectively);<br /> <br /> Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking);<br /> <br /> Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook).<br /> <br /> During your course, you will also be taught crucial job-finding skills such as CV, personal statement and cover letter writing and interview techniques to maximise your chances of securing gainful employment.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>ADDITIONAL MATERIALS</strong> <ul> <li>Course Materials Receptionist Training</li> </ul> <strong>MODULE: 01</strong> <ul> <li>Professional Receptionist Training Course Objectives</li> <li>The 90: 90 Principle to create a powerful first impression</li> <li>Hot Telephone Tips</li> <li>Get the facts- ask the right questions</li> <li>Discuss Solutions- learning to listen</li> <li>Dealing with difficult customers</li> </ul> <strong>MODULE: 02</strong> <ul> <li>Practice good telephone skills</li> <li>Managing database and company files</li> <li>Booking or Reservation procedure</li> <li>Deal effectively with security and safety issues</li> <li>Meeting Arrangements</li> <li>Successful Meetings & Minutes</li> <li>Organising a Meeting</li> <li>Arranging Business Travel and Accommodation</li> </ul> <strong>MODULE: 03</strong> <ul> <li>Email Tutorial</li> <li>How to use Social Media to promote your company</li> <li>How to write a formal letter</li> <li>How to write Business Memo</li> <li>Business Writing and Memos</li> <li>Minute Taking</li> <li>Taking Minutes</li> <li>Microsoft Excel Tutorial</li> <li>MS PowerPoint Tips</li> <li>MS Word Tips & Tricks</li> <li>Microsoft Outlook</li> </ul> <strong>Assessment</strong><br /> At the end of the course, you will be required to sit an online multiple-choice test. 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Developing your skills and gaining a formal, recognised qualification will impress existing and future employers and aid your career development.<br /> <br /> Unlike many distance learning course providers, at Global Edulink we are dedicated to ensuring that you feel supported throughout your studies. Distance learning can be isolating if not delivered with adequate professional backing. By studying with us you will have access not only to all of the course materials you require (24 hours a day, 7 days a week, 365 days a year) but also to a supportive team to help develop your confidence and keep you motivated to learn and complete your course.<br /> <br /> Your course is comprised of professionally-narrated e-tutorials, interactive quizzes and tests, plus a final exam. Step-by-step videos will help you to fully understand the course content and to be able to apply your new knowledge to real-life situations upon qualification.<br /> <br /> <strong>Course content</strong><br /> <br /> The course consists of 70 hours of guided learning (all of which is online and available to access all day, every day – whenever is convenient to you) and is delivered in three units:<br /> <br /> Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult<br /> customers, identifying customer needs and listening effectively);<br /> <br /> Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking);<br /> <br /> Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook).<br /> <br /> During your course, you will also be taught crucial job-finding skills such as CV, personal statement and cover letter writing and interview techniques to maximise your chances of securing gainful employment.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>ADDITIONAL MATERIALS</strong> <ul> <li>Course Materials Receptionist Training</li> </ul> <strong>MODULE: 01</strong> <ul> <li>Professional Receptionist Training Course Objectives</li> <li>The 90: 90 Principle to create a powerful first impression</li> <li>Hot Telephone Tips</li> <li>Get the facts- ask the right questions</li> <li>Discuss Solutions- learning to listen</li> <li>Dealing with difficult customers</li> </ul> <strong>MODULE: 02</strong> <ul> <li>Practice good telephone skills</li> <li>Managing database and company files</li> <li>Booking or Reservation procedure</li> <li>Deal effectively with security and safety issues</li> <li>Meeting Arrangements</li> <li>Successful Meetings & Minutes</li> <li>Organising a Meeting</li> <li>Arranging Business Travel and Accommodation</li> </ul> <strong>MODULE: 03</strong> <ul> <li>Email Tutorial</li> <li>How to use Social Media to promote your company</li> <li>How to write a formal letter</li> <li>How to write Business Memo</li> <li>Business Writing and Memos</li> <li>Minute Taking</li> <li>Taking Minutes</li> <li>Microsoft Excel Tutorial</li> <li>MS PowerPoint Tips</li> <li>MS Word Tips & Tricks</li> <li>Microsoft Outlook</li> </ul> <strong>Assessment</strong><br /> At the end of the course, you will be required to sit an online multiple-choice test. 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Successful students will be awarded a Diploma in Professional Receptionist Training, which is a recognised qualification.<br /> <strong>Benefits you will gain:</strong><br /> By enrolling in to this course, you’ll get: <ul> <li>High quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>Includes step-by-step tutorial videos and an effective, professional support service.</li> <li>24/7 Access to the Learning Portal.</li> <li>Benefit of applying <strong>NUS extra Discount Card.</strong></li> <li>Recognised Accredited Qualification.</li> <li>Access Course Content on Mobile, Tablet or Desktop.</li> <li>Study in a user friendly, advanced online learning platform.</li> <li>Excellent customer service and administrative support.</li> </ul> <br /> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Receptionist,Medical Receptionist,Hotel Receptionist', 'eligibility' => '<ul> <li>This course is available to all students, of all academic backgrounds. 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A Front Desk Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <br> Supervise the efficient operations of reception including check in/out procedures Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards Act in accordance with fire, health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement <br> Front Desk Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: <br> Previous experience in a customer-focused industry Desire to progress within the Hospitality industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency <br> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <br> Previous supervisory experience Previous experience in the hotel industry <br> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!<br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Guest Service Agent... <br> Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel <br> A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Receptionist, you will pro... <br> Location Al-Rai- 5th Ring Road, The Avenues Mall, Kuwait City, Al Ahmadi, Kuwait Category Hotel <br> As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel Location Al Rai - Al Farwaniya - Kuwait, Farwaniya, Al Farwaniyah, 92000, Kuwait Category Hotel <br> An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual... <br> Location Al Blajat Street, Kuwait City, Al Ahmadi, Kuwait Category Hotel #J-18808-Ljbffr', 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الشركة المعلنة عن الوظيفة
Hilton
-
Receptionist Diploma Level 3 London Institute of Business & Management60 درهم
661 درهممدة الدورة التدريبية: Upto 3 Days -
Diploma in Professional Receptionist Global Edulink179 درهممدة الدورة التدريبية: Upto 75 Hours
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