الصفحة الرئيسية الإمارات العربية المتحدة ServiceNow Developer
الصفحة الرئيسية الإمارات العربية المتحدة ServiceNow Developer
ServiceNow Developer
تفاصيل الوظيفة
Job Title: Senior Specialist ServiceNow Developer Location: Abu Dhabi Experience: Min 3 Years Language: English Education : Bachelor's degree Certificate
- In ServiceNow Certified Implementation Specialist or related certifications
- In Professional Scrum Master, Scrum Developer, or related certifications
- ITIL Foundation level or higher
- Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM, HRSM and SecOps modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
- Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
- Implement and utilize tools to regularly monitor and analyse system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.
- Use a systematic approach and a wide breadth and depth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues.
- Respond to a broad range of service requests by engaging with end users to investigate, diagnose, and resolve their concerns.
- Create and maintain catalogue and workspace user experiences and automated process flows of moderate complexity, which may include limited scripting, in accordance with established standards and best practices.
- Implement and maintain supported integrations with other vendor platforms.
- Design and write technical and customer accessible documentation and lead the delivery of other relevant training.
- Formally teach and mentor other staff in ServiceNow use and functionality.
- Proactively maintain technical and functional knowledge applicable to the ServiceNow platform.
- Oversee and deliver strategic and operational projects for specific platform capabilities.
- Identify opportunities for new/improved integrations, and guide the design process along with SMEs, business process analysts, and stakeholders.
- Facilitate governance processes necessary to successfully operate the processes and modules implemented in the platform.
- Participate in a 24x7x365 on-call rotation to support the platform, promptly responding to incident notifications, and escalating them when necessary.
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الشركة المعلنة عن الوظيفة
Sundus Recruitment and Outsourcing Services, Abu Dhabi
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