Rooms Controller Supervisor - FIVE Palm Jumeirah
دوام كامل
في Five Hotels and Resorts
في
UAE
نُشرت يوم February 21, 2025
تفاصيل الوظيفة
Rooms Controller Supervisor - FIVE Palm Jumeirah
Dubai, United Arab Emirates | Posted on 02/12/2025 Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. The Candidate A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Rooms Controller Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! What We’re Looking For- A proven track record in a similar role in a Luxury Hotel environment, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
- 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Comprehensive understanding of Health and Safety Regulations, Security Procedures, and best-in-class Industry Compliance.
- Next-Level Supervisory and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Hands-on attitude fueled by a 'Can-Do!' spirit.
- Collaborates seamlessly with Revenue Management to optimise Room Rates, aligning pricing strategy with Demand and Occupancy levels.
- Implements Intelligent Strategies to maximise revenue through effective Inventory Management.
- Passionately commits to delivering 'FIVE-Styled' Service, consistently exceeding even the highest guest expectations.
- Manages, Documents, and promptly Resolves Guest Complaints with care and attention to detail, turning challenges into opportunities to enhance the guest experience.
- Presides over the Hotel Lobby and Public Areas, ensuring a ‘FIVE-Star’ atmosphere even during busy periods.
- Monitors and Evaluates guest satisfaction reports, Implementing Visionary Actions to enhance FIVE’s Award-winning guest experience.
- Supervises the Allocation of Rooms to Guests, ensuring accuracy and adherence to specific requests.
- Oversees Daily Coordination with Housekeeping to manage Room Turnover efficiently.
- Engages closely with Guests, providing Personalised Assistance and Warm Greetings, with a focus on VIP Guests and Long-Stay Patrons.
- Initiates engaging conversations, offers General Assistance, and curates Bespoke Experiences for guests.
- Extends a warm welcome to VIP Guests and esteemed Corporate Clients, setting the tone for a Next-Level Stay.
- Coordinates Services and Special Amenities for Long-Stay Guests, ensuring a first-in-class experience tailored to their needs.
- Understands and Implements Credit Procedures efficiently and precisely, maintaining transparency and accountability in financial transactions.
- Keeps abreast of Products, Services, Policies, and Emergency Procedures.
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