Guest Relations Manager

Position Title: Director of Guest Relations Employment Type: Full Time Salary: Depending on experience and qualifications plus accommodation and bonus Benefits: As per Kuwait labor law plus airline ticket About the Client: Job Description:

• Lead guest relations strategies and operations, including addressing feedback, ensuring VIP experiences, and maintaining a professional brand image.
• Develop and implement guest relations training and policies, coaching teams to align with corporate culture and enhance customer service.
• Collaborate with cross-functional teams for client database management, promotional activities, and handling guest feedback to drive service improvements.
• Support pre-opening, launching, and operational projects, ensuring high standards and seamless execution across all outlets and regions.

• Minimum of 5 years of experience in a similar role, exclusively within the restaurant sector.
• Bachelor’s degree in Hospitality Management, Business Administration or related field.
• Open to candidates within the Middle East; current experience in Kuwait is preferred.

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