Manager - Customer Engagement Programs

دوام كامل في Almajdouie في Saudi Arabia

نُشرت يوم February 5, 2025

تفاصيل الوظيفة

Manager - Customer Engagement Programs Job Description Role Purpose: The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships. Key Accountabilities:

Member Segmentation & Development of Member-Focused Roadmaps: Collaborate with other departments to develop & execute a comprehensive member roadmap. Align the member roadmap with primary business objectives to drive growth & engagement. Identify & segment members using specific criteria to tailor & optimize programs. Implement targeted preparations for each segment to enhance lounge effectiveness.
Member Outreach & Engagement Retention: Proactively engage with prospective members to promote champion health lounge. Build & sustain strong member relationships to discover their needs & preferences accurately. Design & execute re-engagement strategies to retain members who have previously utilized our lounges. Establish strong feedback mechanisms to capture member experiences & drive service enhancements.
Member Enrollment & Lounge Innovation: Direct & streamline the enrollment process for new members into health lounge lounges, ensuring a seamless & efficient experience. Continuously drive innovation & elevate program launches to effectively attract & retain members, fostering sustained growth.
Lounge Promotion, On-Ground Activities & Communication Management: Plan & execute on-ground activities to effectively promote the health lounge & its lounges. Craft & distribute compelling messages to captivate & inform potential members, driving interest in our offerings. Implement targeted communication initiatives to incentivize individuals to experience health lounge programs. Leverage multiple channels to maximize awareness & drive active participation in lounges.
PMO: Establish & maintain a project management framework to support. Coordinate cross-functional teams to prepare & present compelling business proposals. Oversee timelines, budgets & deliverables. Monitor & report progress. Collaborate with stakeholders to align proposals with strategic business objectives. Identify risks & develop mitigation strategies for ongoing projects.

Skills: Strong leadership & team management skills. Excellent communication & interpersonal abilities. Customer-centric mindset with a passion for health & wellness. Ability to multitask & manage time effectively. Experience in customer engagement, hospitality management or health services management. Proven track record in a managerial role, preferably in health or wellness setting. Education: Bachelor’s degree in Business Administration, Hospitality Management, Health Services or related. Job Location: Jeddah, Saudi Arabia Job Role: Other Years of Experience: Min: 3 Max: 5 Residence Location: Jeddah, Saudi Arabia #J-18808-Ljbffr

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الشركة المعلنة عن الوظيفة

Almajdouie

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تفاصيل الوظيفة

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الشركة المعلنة عن الوظيفة

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