IT Support Team Lead

Desired skills: IT Support Team Lead, Dublin, Hybrid, Level 2/3, Microsoft 365 Hybrid A client in Dublin is seeking an IT Support Team Lead to oversee their support team and ensure the delivery of high-quality IT services. This role is ideal for an experienced professional with a strong technical background and proven leadership skills.

Responsibilities:

• Lead and mentor a team of IT support engineers, ensuring the delivery of excellent customer service.
• Manage and prioritize support tickets, providing Level 2/3 support when required.
• Collaborate with senior management to develop and implement IT policies and procedures.
• Monitor team performance and provide training to enhance technical skills.
• Participate in infrastructure projects, including system upgrades and migrations.
• Ensure compliance with security standards and best practices.

Requirements:

• 5+ years technical experience, with 3+ years of experience as an IT Support Team Lead or in a similar leadership role.
• Strong technical expertise in Windows, Microsoft 365, and Active Directory .
• Excellent leadership and communication skills, with a proactive approach to problem-solving.
• Relevant certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, or CompTIA Network+ are desirable.