Customers Technical Support Manager

دوام كامل في Hitachi في Saudi Arabia

نُشرت يوم February 4, 2025

تفاصيل الوظيفة

Location: Riyadh, Riyadh, Saudi Arabia Job ID: R0072962 Date Posted: 2025-01-20 Company Name: HITACHI ENERGY LTD Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: You as a Customers Technical Support Manager will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. Leading customer technical support activities during tendering, execution and after sales during warranty in full coordination with the internal stakeholders (e.g. operation sales manager, supplying units, tendering manager, Market manager and FES). Your responsibilities

Creating, implementing, monitoring and reviewing customer technical support strategy with respect to all Transformers supply into Saudi during sales, execution & after sales.
The key targets are during sales, during execution and after sales.
Supporting tendering activities as needed during technical bid preparation in coordination with tendering manager, attending site visits or site observations if requested by supplying units during tendering stage (spare transformers tenders) and pre-bid and post-bid technical clarifications clearance as needed in coordination with Tendering Manager and supplying units.
Support all technical discussions related to base design approval in coordination with Local PM and supplying units and oversee and create the plans related to site supervision activities in coordination with local PM, supplying unit’s supervisors or with TRES or third-party service as needed.
Recording NCRs or CCRP and work hand-in-hand with local PM and supplying units on the technical resolution.
Promoting new technology and digital offerings.
Attending customer warranty notifications and perform 1st inspections on behalf of supplying units, creating the CCRP and support the RCA review in coordination with the quality team and hand over the resolution implementation to PM/operation sales to take over.
Creating new leads from site observations and assign them to Local Service as well as promote digital solutions when applicable.
Abiding by all HSE rules as license to operate especially during site activities and frequent travelling activities.
Ensuring support to the Sales organizations during technical meetings, product presentations and negotiations with customers and provide technical support and clarification as needed.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

A bachelor’s degree in a relevant industry is required.
Minimum 10 years of required experience in the field of power transformers service, design, erection, testing and commissioning.
Minimum 5 years in a managerial role associated with the Power Transformers field.
Ability to analyze Power Transformers failures and write up comprehensive root cause analysis.
Team-building ability & setup plans for site works associated with power transformers activities (e.g., erection, testing and commissioning).
Experienced in local specifications of power transformers in both UT and Industry.
Additional experience in Transformers tendering or Project Management or Product Marketing is a plus.
Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. #J-18808-Ljbffr

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الشركة المعلنة عن الوظيفة

Hitachi

Hitachi Solutions is a global world-class technology and business consulting company that provides an ideal work environment to experienced hires as well as those starting out of the college. Hitachi's work culture is a combination of a collegial environment combined with a drive to continually excel and deliver results that surpass client expectations. Hitachi is ranked as the 38th largest company in the world in the Forbes 500 operating in over 100 countries. The Hitachi Solutions division has 14,000 employees and 9,000 Microsoft Professionals. We are the largest Microsoft Dynamics System Integrator across the world with over 1,000 Microsoft Dynamics consultants. We have consistently won the Microsoft Dynamics partner of the year award from 2010 to 2015.

Customers Technical Support Manager

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الشركة المعلنة عن الوظيفة

Hitachi

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Customers Technical Support Manager

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Hitachi

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