الصفحة الرئيسية الهند Customer Relationship Management Executive(Post Sales) - Real Estate

الصفحة الرئيسية الهند Customer Relationship Management Executive(Post Sales) - Real Estate

Customer Relationship Management Executive(Post Sales) - Real Estate

دوام كامل في Resset في India
نُشرت يوم February 1, 2025

تفاصيل الوظيفة

Job Summary: The Post Sales Executive is responsible for managing the customer journey after the sale of a property. This includes ensuring smooth documentation, timely payments, coordination with internal departments, and providing excellent customer service to maintain client satisfaction and trust. Key Responsibilities: Customer Relationship Management:

  • Serve as the primary point of contact for customers after the sale.
  • Address customer queries regarding payment schedules, agreements, and possession timelines.
  • Provide regular updates to customers regarding project progress and handover status.
  • Ensure a smooth and transparent post-sales experience for buyers.
Documentation & Compliance:
  • Assist customers in completing necessary paperwork, agreements, and legal documentation.
  • Coordinate with the Legal team to draft and execute sales agreements and sale deeds.
  • Ensure all required documents are collected, verified, and processed efficiently.
Payment Follow-ups & Coordination:
  • Track and follow up on payment schedules and due payments from customers.
  • Coordinate with the Accounts team for invoicing, receipts, and financial reconciliations.
  • Handle customer requests related to loan disbursements, NOCs, and payment modifications.
Handover & Possession Management:
  • Coordinate with the Operations/Projects team to schedule site visits and inspections.
  • Guide customers through the possession process, ensuring all formalities are completed.
  • Address post-handover concerns such as snag lists, warranty claims, and service requests.
Customer Service & Conflict Resolution:
  • Handle post-sales grievances and escalations professionally.
  • Ensure timely resolution of any issues related to documentation, payments, or possession.
  • Maintain a customer-centric approach and ensure high levels of satisfaction.
Key Skills & Competencies:
  • Excellent communication and interpersonal skills.
  • Strong knowledge of real estate documentation and legal formalities.
  • Ability to manage multiple clients and tasks efficiently.
Qualifications & Experience:
  • Any Graduate
  • 2-3 years of experience in post-sales, customer relations, or CRM in the real estate industry.
  • Knowledge of RERA guidelines and real estate compliance is a plus.

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