Home India Customer Relationship Management Executive(Post Sales) - Real Estate

Home India Customer Relationship Management Executive(Post Sales) - Real Estate

Customer Relationship Management Executive(Post Sales) - Real Estate

Full time at Resset in India
Posted on February 1, 2025

Job details

Job Summary: The Post Sales Executive is responsible for managing the customer journey after the sale of a property. This includes ensuring smooth documentation, timely payments, coordination with internal departments, and providing excellent customer service to maintain client satisfaction and trust. Key Responsibilities: Customer Relationship Management:

  • Serve as the primary point of contact for customers after the sale.
  • Address customer queries regarding payment schedules, agreements, and possession timelines.
  • Provide regular updates to customers regarding project progress and handover status.
  • Ensure a smooth and transparent post-sales experience for buyers.
Documentation & Compliance:
  • Assist customers in completing necessary paperwork, agreements, and legal documentation.
  • Coordinate with the Legal team to draft and execute sales agreements and sale deeds.
  • Ensure all required documents are collected, verified, and processed efficiently.
Payment Follow-ups & Coordination:
  • Track and follow up on payment schedules and due payments from customers.
  • Coordinate with the Accounts team for invoicing, receipts, and financial reconciliations.
  • Handle customer requests related to loan disbursements, NOCs, and payment modifications.
Handover & Possession Management:
  • Coordinate with the Operations/Projects team to schedule site visits and inspections.
  • Guide customers through the possession process, ensuring all formalities are completed.
  • Address post-handover concerns such as snag lists, warranty claims, and service requests.
Customer Service & Conflict Resolution:
  • Handle post-sales grievances and escalations professionally.
  • Ensure timely resolution of any issues related to documentation, payments, or possession.
  • Maintain a customer-centric approach and ensure high levels of satisfaction.
Key Skills & Competencies:
  • Excellent communication and interpersonal skills.
  • Strong knowledge of real estate documentation and legal formalities.
  • Ability to manage multiple clients and tasks efficiently.
Qualifications & Experience:
  • Any Graduate
  • 2-3 years of experience in post-sales, customer relations, or CRM in the real estate industry.
  • Knowledge of RERA guidelines and real estate compliance is a plus.

Apply on company website
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
See All Resset Jobs
Improve your chance to get this job. Do an online course on Customer Relationship Management (CRM) starting now. Claim $10 promo towards online courses. See all courses
See All Customer Jobs
Jobs
Courses
India
Middle East
Asia
Europe
Australia
Africa
The Americas
Global
Promote courses on Laimoon Promote your courses
Free virtual classroom software

Copyright 2025 © Laimoon.com Privacy Policy   -    Terms Of Use

Feedback Feedback