Retail Country Manager

As the Store Country Manager , you will be responsible for the overall operations, performance, and growth of our toy stores across Kuwait. You will lead a dedicated team to ensure that each store delivers exceptional service, a fun shopping experience, and operates in line with our brand values and business objectives. Your leadership will play a key role in driving sales, managing store teams, and executing key initiatives to expand our presence in the country. Key Responsibilities

• Lead and manage a team of store managers and staff across multiple locations, fostering a positive, engaging, and high-performance culture.
• Develop and execute strategies to drive growth in sales, foot traffic, and customer loyalty, ensuring each store meets and exceeds its financial targets.
• Oversee daily operations to ensure high levels of customer satisfaction, efficient processes, and product availability.
• Collaborate with the marketing and merchandising teams to launch in-store promotions, events, and seasonal campaigns tailored to the local market.
• Monitor key performance indicators (KPIs) such as sales, profit margins, inventory levels, and customer feedback to assess and drive performance improvements.
• Conduct regular store visits to provide coaching, guidance, and support to store managers and staff.
• Ensure adherence to safety standards, brand guidelines, and operational procedures to deliver an excellent shopping experience.
• Work closely with the supply chain and logistics teams to ensure timely deliveries and stock management.
• Analyze market trends, customer preferences, and competitor activity to identify new opportunities for growth and innovation.
• Prepare and manage the annual budget, ensuring efficient cost control and maximizing profitability across the region.
• Build and maintain strong relationships with local suppliers, vendors, and partners.

• Bachelor’s degree in Business Administration, Retail Management, or a related field (MBA is a plus).
• At least 5+ years of experience in retail management, with a proven track record in leading multi-location retail operations, ideally in the toys or consumer goods industry.
• Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
• Passion for the toy industry and a deep understanding of customer needs and trends in the sector.
• Experience managing P&L, budgets, and financial reporting.
• Strong analytical skills with the ability to identify opportunities and drive results.
• Fluent in English, additional languages are a plus.
• Willingness to travel regularly to oversee stores and visit different locations across the country.

• Competitive salary with performance-based bonuses.
• Opportunities for career growth and advancement within a global company.
• A fun, dynamic, and collaborative work environment.
• Comprehensive benefits package including health insurance, and more.