الصفحة الرئيسية قطر Call Centre Training Manager
الصفحة الرئيسية قطر Call Centre Training Manager
Call Centre Training Manager
تفاصيل الوظيفة
Job Description ECCO Gulf Majorel Qatar is seeking an experienced Call Centre Training Manager to join our dynamic team in Doha, Qatar. As a key player in the service industry, you will be responsible for developing and implementing training programs that enhance the skills and performance of our call centre staff. Your role will be pivotal in ensuring that our team delivers exceptional customer service and meets operational goals.
- Design and implement comprehensive training programs tailored to the needs of call centre staff.
- Assess training needs through surveys, interviews, and consultations with managers.
- Develop training materials, including manuals, guides, and online resources.
- Conduct training sessions, workshops, and seminars for new and existing employees.
- Evaluate the effectiveness of training programs and make necessary adjustments.
- Collaborate with management to align training objectives with business goals.
- Provide coaching and support to staff to enhance their skills and performance.
- Stay updated with industry trends and integrate new techniques into training programs.
- Proven experience as a Training Manager or similar role in a call centre setting.
- Excellent communication and presentation skills.
- Strong organizational and leadership abilities.
- Ability to assess training needs and develop effective training programs.
- Proficiency in using training software and tools.
- Strong analytical skills to evaluate training effectiveness.
- Ability to work full-time and on-site in Doha, Qatar.
- Fluency in English & Arabic knowledge of additional languages is a plus.
- Competitive salary and performance-based incentives.
- Permanent appointment with full-time working hours.
- Opportunities for career advancement and professional development.
- Access to ongoing training and learning resources.
- Health and wellness benefits, including medical insurance.
- Generous leave policies and work-life balance initiatives.
- Supportive and collaborative work environment.
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الشركة المعلنة عن الوظيفة
ECCO Gulf Majorel Qatar
-
CRM – Customer Relationship Management Course Line88 درهم
1,102 درهممدة الدورة التدريبية: Upto 1 Hour -
Customer Service Essential Certificate Alpha Academy93 درهم
1,028 درهممدة الدورة التدريبية: Upto 3 Hours
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