الصفحة الرئيسية الإمارات العربية المتحدة Front Office Supervisor
الصفحة الرئيسية الإمارات العربية المتحدة Front Office Supervisor
Front Office Supervisor
تفاصيل الوظيفة
Full job description 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures. 7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. 8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Adhere to company credit limit/ floor limit policies. 10. Allocate rooms to expected arrivals after checking the guests preferences and special requests. 11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. 12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND(Do Not Disturb) and paging for in-houseguests. 13. Cross Check all billing instructions are correctly updated Job Type: Full-time Application Question(s): - How many years of experience you have as a Front office Supervisor?
- Do you have any Hospitality Experience?
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الشركة المعلنة عن الوظيفة
Sharafi Group Investments
-
Professional Receptionist Skills Diploma One Education74 درهم
1,102 درهممدة الدورة التدريبية: Upto 67 Hours -
180 درهممدة الدورة التدريبية: Upto 65 Hours
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