تفاصيل الوظيفة
The Account Manager at CEQUENS is a crucial role within the Enterprise Sales department, focused on winning new business and expanding relationships with existing clients to maximize sales opportunities and ensure customer satisfaction. This position involves managing and retaining clients, understanding their needs, and ensuring the delivery of exceptional service. The Account Manager works closely with clients to understand their business objectives and align CEQUENS' CPaaS solutions accordingly, ensuring a partnership that supports and enhances the clients' strategic goals.
Main Areas of Responsibility
Client Relationship Management- Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
- Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.
- Monitor and analyze customers’ usage of our product to identify opportunities for deeper engagement and upselling.
- Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.
- Achieve new client sales targets and objectives within assigned client accounts.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Negotiate contracts and close agreements, securing optimal terms that benefit both the client and CEQUENS.
- Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed.
- Gather client feedback to improve ongoing customer service and product development.
- Keep abreast of industry trends and provide feedback from the market to company leadership.
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