تفاصيل الوظيفة
Company Description Join us at Accor, where life pulses with passion! As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet. Hospitality is a work of heart, Join us and become a Heartist. Job Description
- Supervises and practices in activities of Reservation Supervisor / and Clerk engaged in receiving, processing and confirming guestroom reservations and in maintaining guest history cards.
- Establishes a working procedure to cope with the revisions, cancellations and information calls processed.
- Accomplishes and maintains the following reports:
- Prepares weekly list of expected VIPs with adequate information on each and sends these out to the department heads.
- Approves credit standing in the travel agent voucher index file.
- Updates monthly the travel agent index file by watching out for announcements from the credit department, sales department, etc.
- Answers verbal or written inquiries regarding rate confirmation, tour operators’ commission, sightseeing tours, transfers, car rental, hotel facilities, etc.
- Explains hotel policies to guests and acts in accordance with these policies in settling problems that may arise in relation to reservations.
- Ensures that reservation slips are filled out correctly; informs FOM and HK of VIP and special arrangement reservations.
- Promotes and maintains good public relations with travel agents, airline companies, and commercial organizations and solicits business for the hotel.
- Coordinates with credit manager and accounting department regarding refunding or cancellation of reservations with deposit.
- Initiates requests for fruits, flowers, and other amenities for incoming VIPs and other guests.
- Supervises maintenance and use of the fax machine.
- Performs other duties as may be assigned.
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