Assistant Restaurant Manager - Dome Lobby Lounge
تفاصيل الوظيفة
Company Description #BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS Job Description Scope and Objectives You are responsible for contributing to the operational and financial aspects of the restaurant operation. You have to offer support to the Senior Assistant Manager in overseeing the overall organization, ensuring the implementation and consistency of the company standards. It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the outlet in the absence of the Restaurant General Manager and be pro-active, creative, and results-driven. Key Deliverables and Responsibilities
- Ensure correct grooming standards are followed at all times
- Responsible for the smooth operation of the retail area of the outlet
- Handle guest’s orders, payment arrangements, special retail requests
- Work closely with the Executive Pastry Chef to plan menus, prices, and promotional events for the outlets in order to maximize revenue-generating opportunities in line with market demands
- Follow the Care Programme at all times
- Follow up on all financials, LQA, Forbes, and TrustYou targets
- Be aware of the daily, monthly, and yearly financial targets
- Actively contribute towards the achievement of financial targets
- Report all issues and negative guest feedback on the Glitch system
- Follow up on opening and closing checklists
- Maintain HACCP & FIFO standards as required by the regional governing body
- Handle financial procedures according to guidelines set by the finance department
- Link all facets of service, cuisine, and entertainment
- Assume the responsibility of daily operations
- Handle security incidents and guest complaints confidently and professionally, reporting in a timely manner to the direct supervisor
- Assist with daily briefings for all staff prior to the commencement of shifts
- Ensure all appropriate equipment is on hand for each service period
- Assist the outlet Senior Assistant Manager with training, grooming checks, and selection of casual labor (if needed)
- Be creative, confident, and prepared to think outside the box
- Follow the personal development plan set by the direct supervisor
- Ensure the operational inventory is always accounted for and in immaculate condition
- Maintain the outlet at the highest levels
- Create opportunities for upselling products
- Develop the direct team to strive for excellence
- Inspire heartists to create a flow of new and ‘improved’ ideas
- Follow Hotel Evacuation Policy in case of an emergency
- Deliver optimum levels of service and guest satisfaction
- Establish and maintain effective communication across all divisions
- Lead by example through a passionate, hands-on approach
- Assist with collecting information for the monthly P&L review
- Motivator & role model
- Positive attitude and well-spoken
- Result-driven
- Displays initiative
- Commitment to professional values
- Team creator
- Customer/people-oriented
- Creative/open-minded
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