الصفحة الرئيسية قطر Operations Manager
الصفحة الرئيسية قطر Operations Manager
Operations Manager
تفاصيل الوظيفة
OBJECTIVE/ PURPOSE OF THE JOBThis role will be reporting into the General Manager and be responsible for leading the sales operations and technical support team of diverse brands to maximize profits, whilst minimizing operating cost. The incumbent will support strategic brand implementation and market penetration by seeking opportunities and initiatives that improve organizational financial performance and result in an outstanding customer experience.KEY RESPONSIBILITIESManages the day-to-day operations for a variety of brands and retail outlets, from B2B, B2C and events management.Drives and delivers all financial KPIs, including sales and profits budgets for retail (Technogym and Sea bob).Provides solutions that address performance issues in a timely and effective manner.Monitors activities of retail and technical service team to meet set customer service delivery standards.Ensures team's adherence to internal SOP, policies and guidelines.Delivers an impeccable customer service experience in all retail outlets and customer/business installation sites in relation to their respective individual brand identities.Reinforces strict compliance with all relevant health & safety legislation and requirements in all outlets.Assists the General Manager in planning and implementing new strategic promotional activities, working closely with principals.Manages the relation between internal stakeholders in alignment with the principals/brand guidelines.Acts as first point of contact for arising customer complaints and queries to maintain customer referral business to ensure immediate resolution.Monitors conjointly with the Supply Chain Manager, sales and technical support team, customer feedback obtained to devise monthly action plan to GM.Enhances team capabilities to reinforce operational efficiencies & customer service standards to meet product life cycle, entailing deliveries dispatching lead times and maintenance process.In charge of selecting the right gear/uniforms as per the job requirements principles of each brand.Plans monthly/yearly maintenance interactions with customers in order to ensure equipment are at required level of operation and schedule visits when applicable and according to principles standards.Responsible with the support of the technical supervisor for team's work schedule and tasks assignment as per arising clients' requests.In consultation with the technical supervisor and Supply Chain manager devises inventory forecast, service equipment tools per brand.Reinforces and plans preventative maintenance measures as per arising client demands or forecast schedule.Responsible for overall fleet management selecting and maintaining vehicle fleet(sales fleet, maintenance trucks and delivery trucks) in order to keep deliveries and distributions on schedule and within its established budget.Liaises with vehicle leasing companies for all matters ranging from ensuring legal aspects (Registration, Accident management, fines etc…) to contracts renewal and negotiation.JOB REQUIREMENTMust have Bachelor's Degree in either Applied Science, Business Management or Technical Engineering; a Masters or MBA is preferred.Minimum of 8 years working experience in a similar high-end luxury retail sports environment with at least 5 years within a leadership role.Demonstrates sound business acumen, track record of P&L responsibility and project management experience.Excellent spoken and written English; knowledge of additional European languages or Arabic native speaker preferred.Strong communication and negotiation skills.Highly organized and systematic process-oriented approach.Outstanding people and leadership skills to develop and maintain successful relationships.Adept in qualitative and quantitative data analysis (e.g. statistical, financial) and presentation.
#J-18808-Ljbffr Operations & Business Administration
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