Enrolment Manager - Kuwait

Role: Enrolment Manager Location: Kuwait Job type: Full time, Contractor, Remote Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. The Role: The successful candidate will be a proven self-starter with the ability to work across multiple channels to support student enrolments to QS partner institutions. The role will focus on building the multi-channel strategy and execution for international student enrolments across MENA as we grow this new division of QS. The role requires being equally comfortable working with students, parents, B2B partners, college counsellors, institutional partners and a wide range of QS team members. Most importantly, the successful candidate will believe in our mission of enabling motivated students to access the best education options around the world. This role will report to the Head of region. Key responsibilities include:

• Working directly with qualified students and parents to provide expert guidance and counselling support
• Supporting QS online or offline events in the region
• Proactively source high quality education agency partners across MENA to become QS higher education partners in the region
• Proactively source, onboard, and train high school, language schools, college counsellors, and other local education partners
• Identify select highly qualified and professional educational agencies to explore deeper partnership opportunities with QS
• Work across our global team to provide best practices, training and destination specific knowledge
• Deliver in-person and online presentations for students, parents, recruitment partners, and counsellors
• Ensure terms of contracts are clearly defined and adhered to
• Work across teams to respond to program and school inquiries as well as requests from our B2B and school partners
• Maintain up-to-date records of program requirements, scholarships, and deadlines with the QS regional admission teams

Key Skills and experience:

• Demonstrated success in sales and customer service within the international higher education sector.
• Expertise in institutions, admissions requirements, and visa processes for major study destinations (USA, Canada, UK, EU, Australia)
• Experience working with an educational agency and/or international institutions as a representative is a plus
• Experience prospecting and qualifying student inquiries using local knowledge
• Experience delivering high levels of customer service to B2B partners and families
• Knowledge of the international education industry, local high school networks, local universities, and education agents in your territory

Technical skills and qualifications:

• Working knowledge of spreadsheets, Microsoft Word, PowerPoint and Outlook
• Experience working with a CRM (Hubspot, Salesforce, etc.)
• Ability to work across cultures and languages
• Advanced English skills and fluency in Arabic are a must.

Behavioural competencies:

• Strong presentation and public speaking skills
• Exceptional interpersonal, verbal and written communication skills
• Strong problem-solving skills with the ability to handle objections
• Ability to thrive in a collaborative environment
• Aptitude for prioritizing tasks with a high attention to detail to ensure information accuracy
• Strong organisation and project management skills
• Ability to understand critical issues and bring appropriate resolution to complex issues

So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR #J-18808-Ljbffr