Assistant Area Manager
دوام كامل
في Amazon
في
UAE
نُشرت يوم January 17, 2025
تفاصيل الوظيفة
Roles and Responsibilities
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- You hold a degree in logistics, business administration, or in a related field, or you have an equivalent qualification
- A strong team player, you thrive when working with others
- You’re a natural at motivating others around you
- You demonstrate problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes isn’t a problem for you
- You’re a quick thinker, able to act decisively in a fast-paced environment
- You’re willing and able to work to flexible schedules and shifts: you always commit the time required to get the job done.
- 1+ years of performance metrics, process improvement or lean techniques experience
- Degree in Engineering, Operations, or Supply Chain is a plus.
- Ability to thrive in an ambiguous environment.
- Adapt at analytical work and the ability to motivate others in a deadline-driven environment
- Basic understanding of Lean and Six Sigma.
Overseeing Operations
- Supervise and manage the daily operations of multiple locations, ensuring that each is operating efficiently and effectively.
- Ensure that all locations are meeting performance standards and that objectives are being achieved.
Financial Management
- Develop and manage budgets for each location within the assigned area, ensuring financial targets are met.
- Analyze financial reports and KPIs to assess performance and take corrective actions where necessary.
- Oversee revenue and profit margins, ensuring cost-effective operations and maximizing profitability.
Staff Supervision and Development
- Lead a team of managers or supervisors at different locations, providing guidance, support, and direction.
- Conduct performance reviews, provide feedback, and develop action plans for underperforming teams.
- Ensure that team members receive proper training and development opportunities to succeed in their roles.
Customer Service and Satisfaction
- Ensure that customer service standards are consistently met across all locations within the area.
- Address customer concerns, complaints, and feedback in a timely and professional manner.
- Develop initiatives to improve customer satisfaction and loyalty.
Strategic Planning and Goal Setting
- Develop and implement strategies that support organizational goals and drive performance within the area.
- Set and track performance targets and key performance indicators (KPIs) for each location.
- Work with senior management to align regional objectives with broader company goals.
Reporting and Analysis
- Monitor and analyze the performance of each location, providing regular reports to senior management.
- Track sales, revenue, and operational metrics to identify trends and areas for improvement.
- Provide insights and recommendations to improve performance, streamline processes, and enhance profitability.
Desired Candidate Profile
- Leadership and Team Management
- Strong leadership skills to manage and motivate teams across multiple locations.
- Ability to inspire and develop managers and staff, ensuring they are aligned with company goals and values.
- Experience in setting clear expectations, providing feedback, and fostering a positive work culture.
- Operational Efficiency
- Deep understanding of operational processes and the ability to optimize them across multiple sites or departments.
- Expertise in managing resources effectively, ensuring the smooth operation of each location within the area.
- Ability to implement strategies for improving efficiency, reducing costs, and enhancing service quality.
- Financial Management
- Proficiency in managing budgets, forecasting revenue, and controlling expenses within the assigned region.
- Experience in driving profitability by ensuring that operations are cost-effective while meeting or exceeding financial targets.
- Ability to analyze financial reports, interpret performance metrics, and take corrective actions when necessary.
- Strategic Planning and Execution
- Ability to develop and implement strategies that align with corporate goals and drive regional success.
- Expertise in analyzing market trends, customer preferences, and competition to develop region-specific strategies.
- Strong problem-solving skills to address challenges and adjust strategies as needed.
- Communication Skills
- Excellent communication skills to effectively interact with team members, senior management, customers, and stakeholders.
- Ability to clearly convey company goals, expectations, and performance results to ensure alignment across all locations.
- Skilled in conflict resolution and maintaining positive relationships with internal and external stakeholders.
- Customer Focus
- Strong customer service orientation to ensure that all locations within the area are meeting customer needs and expectations.
- Experience in addressing customer complaints or concerns in a timely and professional manner.
- Ability to drive customer satisfaction and loyalty through consistent service delivery.
- Project Management
- Experience in managing multiple projects simultaneously, ensuring that each project is completed on time and within budget.
- Ability to prioritize tasks, allocate resources, and manage competing demands across different locations or departments.
- Proficiency in using project management tools to track progress and outcomes.
- Sales and Marketing Knowledge
- Understanding of sales strategies and marketing techniques to drive business growth within the region.
- Ability to analyze sales performance, identify opportunities for growth, and implement marketing strategies tailored to the area.
- Experience in managing promotional campaigns, product launches, and customer acquisition efforts.
- Staff Development and Training
- Experience in hiring, training, and developing staff to ensure they have the skills and knowledge necessary for success.
- Ability to assess team performance, identify training needs, and implement development programs.
- Ensuring that team members are well-equipped to meet organizational goals and provide excellent service.
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