Patient Relations Executive (Arabic Speaking)

دوام كامل في a Laimoon Verified Company في UAE
نُشرت يوم January 16, 2025

تفاصيل الوظيفة

We are looking for Patient Relations Executive (Arabic Speaking) to join our Patient Relations Team.Job Summary:Responsible for the courteous and efficient reception of patients, records information required for registration in the hospital system and provides efficient directions to the patients. Accept payment from the patient. Perform a clerical duty as assigned, which includes patient appointments, maintaining logs, preparing statistics, ordering and stocking office supplies.DUTIES AND RESPONSIBILITIES:Enlighten the patient about the amount/cost of the consultation, procedure, laboratory test, radiology test, and medication to be administered if needed by the patient.Accept payments and generates invoice for amount paid by the patient.Well verse with insurance cards for the deductibles and co-payment if applicable.Manage to inform and explain to the patient what the coverage of the insurance in an understandable manner.Answers the patient queries with accordance of the clarification of payment they made.Reminds the patient for their next appointment with the doctor.Greets patients and/or visitors arriving at the outpatient clinics, ascertains their needs and assists as required.Receives answers or direct telephone calls or personal inquiries to appropriate personnel Answers questions and gives information based on knowledge of hospital or departmental organization and regulationsAccepts/completes assignments as directed by the supervisor.Registers patients in the computer upon arrival with appointment.Open new chart for new patients after obtaining patient's data and records such information into the computer.Ascertain the financial status of the patient and verifies patient's insurance card with the HMS. Initiate proper claim form and get the patient's signature on itDirect patients to appropriate doctor's clinic or department.Update patient's contact information in the hospital system.Complete the general consent form for treatment in the hospital for new patientsRequest patient's medical record from Medical Records Department for the Walk-in patients Assist in orientation of the new employees as directed.Qualification:Experience:Minimum of 1 year recent experience in the Health Care FieldKnowledge / Technical Skills:Ability to operate computersMust have understanding of oral and written EnglishMust have communication skills adequate to communicate effectively with patients, co- workers, and supervisorsAdheres to dress code. Wears identification while on duty.Participates in departmental education on performance improvement. Attends departmental orientation and in-service training for department staff members, participates in guidance and educational programs.Represents the organization in a positive and professional manner in the community.Communicates the mission, ethics, and goals of the facility as well as the focus statement of the department.Note: Candidates with relevant experience in Clinic / Hospital only shall be contacted.

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