L2 Engineer SAP project
دوام كامل
في Sigma
في
Kuwait
نُشرت يوم January 10, 2025
تفاصيل الوظيفة
Good oral and written communication skills in local language + English Good interpersonal skills Industry standard skills normally expected from an onsite support technician including:
- ServiceNow ticket handling
- Microsoft Windows and Apple operating system related issues, How-to assistance of End User assigned IT devices and software
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.) Perform basic HW support for Desktop & Laptop:
- RAM upgrade
- Keyboard exchange
- SSD HD replacement
- Assistance on Software related issues (Standard & Non-Standard) Microsoft Office 365 suite
- Smart Hands experiences for any support team including but not limited to Multi-Functional Printers, Standalone, Networked Printers & Scanners, including toner replacement, Servers & Storage
- Smartphones & Portable Devices experiences for SIM handling and provisioning Smart Hands Meeting room support (Audio and Video Equipment)
- Smart Hands support for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)
- Stock management (incoming & outgoing IT goods)
- End user training and education
Requirements
Services Required – Description (SOW) Good oral and written communication skills in local language + English Good interpersonal skills Industry standard skills normally expected from an onsite support technician including:- ServiceNow ticket handling
- Microsoft Windows and Apple operating system related issues, How-to assistance of End User assigned IT devices and software
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.) Perform basic HW support for Desktop & Laptop:
- RAM upgrade
- Keyboard exchange
- SSD HD replacement
- Assistance on Software related issues (Standard & Non-Standard) Microsoft Office 365 suite
- Smart Hands experiences for any support team including but not limited to Multi-Functional Printers, Standalone, Networked Printers & Scanners, including toner replacement, Servers & Storage
- Smartphones & Portable Devices experiences for SIM handling and provisioning Smart Hands Meeting room support (Audio and Video Equipment)
- Smart Hands support for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)
- Stock management (incoming & outgoing IT goods)
- End user training and education
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