Sofitel Club Supervisor

Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene. PROPERTY DETAILS

• 5-star luxury in the heart of Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Job Description A rare opportunity exists for a guest-obsessed hospitality professional to join the Club Sofitel team on level 35. As a Club Sofitel Supervisor, you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay. KEY RESPONSIBILITIES

1. Lead, mentor and develop the team, ensuring a fun and engaged work environment.
2. Assist the Club Manager with the recruitment, induction and training of new team members.
3. Conduct probationary reviews, yearly performance reviews and development plans for Club team members.
4. Responsible for rostering according to the daily operations and Club budget.
5. In conjunction with the Guest Relations Manager, allocate expressions to appropriate guests.
6. Maintain all Reception standards including check-in/check-out procedures and Concierge services.
7. Coordinate bookings for the Sofitel Club Business Centre and Boardroom.
8. Maintain all Food and Beverage standards, including stock and inventory control based on current and future occupancy.

Qualifications

1. Minimum 12 months’ experience in a luxury hotel in a Front Office position.
2. Previous supervisory experience preferred.
3. Strong focus on guest and team relations.
4. Excellent communication and interpersonal skills.
5. Knowledge of Opera an advantage.
6. Ability to build rapport and interact professionally with guests and team.

Additional Information Benefits and Perks: Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day. We offer our Heartists:

• Build a career with the largest hotel group in the Pacific.
• Central accessible location in Melbourne's CBD.
• Laundered uniforms.
• Complimentary hotel stay package for your work anniversary.
• Worldwide employee and family and friends benefits at Accor Hotels.

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