Receptionist

Can you be our guests' superhero? Can you support our members and guests' ambitions to run longer, try harder, aim higher to achieve their goals? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter, where our guests can relax and enjoy their stay! The role is far more than just handing out towels; in the Leisure department, we are committed not only to ensuring that facilities are as they should be but striving to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Spa & Recreation Receptionist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested? Then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Spa & Recreation Receptionist:

1. TASKS, DUTIES AND RESPONSIBILITIES

• Providing prompt, efficient, and courteous service in Viking Club.
• Reports directly to and communicates with the Administrative Assistant regarding all pertinent matters affecting the daily operation.
• Greet guests according to standards stipulated under current Policy & Procedure, ensuring a warm, friendly welcome to members and guests.
• Explain clearly the information about Viking Club's facilities and other information such as membership details.
• Handle members' and guests' complaints courteously and, if unable to resolve, refer to Supervisor/Manager immediately.
• Complete daily opening procedures and checking lists per relevant area.
• In charge of billing procedures (daily entry fees, classes, and lockers).
• Responsible for doing daily end reports and reconciliation.
• Follow up on store requisitions and purchase requests as requested by the Admin Assistant.
• Handle telephone and courtesy manners as per company policy.

SECURITY, HEALTH AND SAFETY

• Be fully conversant with the hotel's credit policy.
• Inform Executive Housekeeper regarding lost and found objects.
• Liaise with Security in the investigation of thefts, accidents, and irregularities.
• Ensure that all potential and real hazards are reported and removed immediately.
• Fully understand the hotel's fire, emergency, and bomb procedures.
• Ensure that emergency procedures are enforced to provide for the security and safety of guests and employees.
• Support a safe hotel by applying hotel regulations and adhering to existing laws and regulations.
• Anticipate possible and probable hazards and conditions and take action to prevent them from happening.

MISCELLANEOUS

• Show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.
• Attend meetings and training required by the Director of Recreation.
• Accept a flexible work schedule necessary for uninterrupted service to hotel guests.
• Continuously seek to improve the Viking Club's efficient operation and knowledge of one's job function.
• Stay updated on:
• Hotel fire, bomb, and emergency procedures.
• Hotel health and safety policies and procedures.
• Hotel facilities and nearby sights of interest and importance (i.e., hospitals, stations, tourist sights).
• Short and long-term hotel as well as corporate marketing and promotional programs.
• Corporate clients and clients generating high business volume.
• Union agreements.

CONSTRAINTS:

• Not allowed to sign purchase requests.
• Not allowed to approve discounts or complimentary checks.
• Not allowed to sign doctor permissions.
• Not allowed to approve sick leave or days off for employees.
• Not allowed to bring out any hotel equipment or manuals.

CAREERS Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com .

Skills

Fast-Paced Experience #J-18808-Ljbffr