تفاصيل الوظيفة
Job Description Prime Function:
- Manage the implementation and maintenance of information systems, data processing systems and procedures for the hotel that includes databases, network administration, applications programming, web design and user support systems.
- Interface and coordinate with external clients to meet IS objectives.
- Analyze user needs and establish procedures for the information systems.
- Any matter which may affect the interests of Novotel Kochi Infopark should be brought to the attention of the Management.
- Ensure to evaluate user needs and system functionality.
- Ensure that all Software Licenses and laws are adhered to.
- Plan, direct and control all day-to-day information systems functions.
- Plan and approve equipment and software purchases related to systems (operating systems, related software, storage devices, etc.).
- Establish and maintain seamless coordination & cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Develop and maintain effective relationships with all the departments.
- Respond to queries by resolving issues in a timely and efficient manner.
- Ensure that the team has been trained for all safety provisions.
- Ensure that all personnel are kept well informed of department’s objectives and policies.
- Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
- Prepare operational reports and analyze new trends.
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Determine fiscal and physical requirements for all the departments of the hotel and prepare budgetary recommendations.
- Conduct periodic and annual inventory audits of the equipment & recommend replacement of equipment as required.
- Direct and coordinate database management, network administration and user support services.
- Liaise with external agencies and equipment manufacturers to ensure effective management of the department.
- Ensure the smooth running of all systems, printer, anti-virus software, and e-mail facilities.
- Ensure to approve and recommend technology equipment and software as per the requirements.
- Assign duties, inspect work, and investigate complaints regarding service and equipment and take corrective action.
- Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services.
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
- Ability to accept responsibility.
- Self-confidence, motivation, drive and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
- Ability to think strategically, inductively, and creatively.
- Propensity to recognize and acknowledge other peoples’ ideas.
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