الصفحة الرئيسية الإمارات العربية المتحدة Associate Vice President - Card Payment Plans and Limit Management
الصفحة الرئيسية الإمارات العربية المتحدة Associate Vice President - Card Payment Plans and Limit Management
Associate Vice President - Card Payment Plans and Limit Management
تفاصيل الوظيفة
What You Will Be Doing
- This role is responsible for leading the transition of telesales activities to digital customer engagement channels.
- It ensures a seamless shift from traditional calling methods to digital platforms, enhancing customer experience, operational efficiency, and channel adoption.
- The position involves close collaboration with cross-functional teams to implement digital solutions and assist customers in embracing new technologies.
- Lead the complete migration of telesales operations to digital customer engagement channels.
- Develop and implement a comprehensive digital migration strategy aligned with business objectives.
- Analyze customer data to identify trends and opportunities for optimizing digital adoption.
- Collaborate with Marketing, IT, and other teams to ensure seamless integration of digital tools.
- Conduct training programs for staff to ensure proper usage of digital platforms.
- Monitor and assess the effectiveness of digital channels, making improvements as needed to enhance customer engagement.
- Handle customer feedback and challenges related to the transition from calling to digital.
- Develop metrics and KPIs to track the success of the digital migration and customer adoption rates.
- Manage and resolve issues related to the migration, ensuring minimal disruption to business objectives and customer service.
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الشركة المعلنة عن الوظيفة
National Bank of Ras Al-Khaimah PJSC
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