Officer, Customer Service (FADES)
تفاصيل الوظيفة
Job DescriptionCore ResponsibilitiesActively sell/cross-sell asset and liability products to new and existing customersPrepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing UnitReceive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)Encourage customers to build their balances with the bank in order to migrate to higher customer programsGenerate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centresEducate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channelsAttract new customers to branch through personal relations and existing customer referralsRespond to call center regarding customer inquiries forwardedParticipate in and potentially lead daily retail sales team meetingsOnline & Mobile Banking: Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carry out online demonstration and assist with mobile app demo and customer downloadNPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.Interaction with colleagues/internal stakeholders and ensure completion of Mandatory trainingsQualificationsHigh School graduate2 years' relevant experience in the banking sector.Familiarity with bank products, customer experience, and related policies and procedures
#J-18808-Ljbffr Human Resources
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Similiar Jobs that might interest you
... MED > SBU MED Service> Service Saudi Arabia Responsibilities As a Service Technician, you hold an important ...
الإمارات العربية المتحدة
8 أيام مضت
Project Engineer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 8 أيام مضت
Manager - EIT & Integration Engineering
NES Fircroft... quality, cost effective service to customers; ⢠Device ... a traditional recruitment service, supporting with everything ...
UAE - Dubai 8 أيام مضت
Architectural Engineer Level II
NES Fircroft... projects. • Experience with Saudi Aramco or ADNOC ... a traditional recruitment service, supporting with everything ...
UAE - Dubai 8 أيام مضت
Senior Architectural Engineer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 8 أيام مضت
Senior Architectural Engineer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 8 أيام مضت
Jr Drilling Engineer
NES Fircroft... suppliers to ensure that services and materials are ... than a traditional recruitment service, supporting with everything ...
UAE - Abu Dhabi 8 أيام مضت
Sr. Accounts Payable and Inter Company Accountant
NES Fircroft... handled by the shared services team. The primary ... than a traditional recruitment service, supporting with everything ...
UAE - Dubai 8 أيام مضت
Senior Project Controls Engineer
NES Fircroft... external Project Services requirements). Planning/Scheduling (Provide Project Planning/Scheduling services to ...
UAE - Abu Dhabi 8 أيام مضت
Sales and Billing Clerk
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 8 أيام مضت
Accounts Payable Clerk
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 8 أيام مضت
Senior Architectural BIM Designer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 8 أيام مضت
Architectural BIM Designer Level II
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 8 أيام مضت
Project Engineering Manager
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 8 أيام مضت
Digital Well Program and Real Time Well Engineering
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 8 أيام مضت
DSWP ( Decision Space Well Planning )
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 8 أيام مضت
HWO Operator
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 8 أيام مضت
Sr Electrical Engineer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 8 أيام مضت
T&I Senior Engineer - Offshore
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 8 أيام مضت
