CRM Specialist

Exciting Opportunity for CRM Specialist – Enhance Customer Relationships with Porsche! Are you passionate about building strong customer relationships and delivering exceptional service? We are seeking a CRM Specialist to join our prestigious Porsche division in Abu Dhabi. This role focuses on managing customer interactions, ensuring accurate CRM data, and enhancing customer satisfaction and retention in our aftersales services. Key Responsibilities: Job Responsibilities/Accountabilities:

• Initiate outbound calls to existing customers to follow up on service appointments, collect feedback, and ensure satisfaction with Porsche aftersales services.
• Respond promptly to inbound customer inquiries about service schedules, vehicle maintenance, and service-related queries.
• Provide external connections for staff and address internal queries directed to the switchboard.
• Maintain accurate and updated customer records in the CRM system, documenting interactions, feedback, and service history.
• Regularly review and update customer contact information for effective communication.
• Collaborate with the service team to coordinate and schedule appointments, ensuring seamless service delivery.
• Address customer concerns or issues promptly, escalating complex problems to the appropriate departments.
• Analyse data to identify trends and opportunities for improvement in customer service.
• Temporarily fill in for clerical staff when required, performing their duties.
• Communicate any issues encountered during job performance to the CRM Supervisor.
• Perform other duties as requested by the Department Head/Manager.

• Education: High school certificate.
• Experience: Minimum of 2 years in a similar role.
• Skills & Abilities: Fluency in Arabic and English is essential. Proficient in computer systems and CRM tools.