تفاصيل الوظيفة
Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located on a 21 acres private island amid lush greenery, perfect for a rejuvenating stay. Enjoy seasonally inspired dining experiences and unmatched hotel services and amenities. Job Description You are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience they come to expect upon arrival! What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
- Consistently offer exceptional, friendly and engaging service.
- Ensure the best selection for the guest and maximize revenue through up-selling.
- Recommend property facilities and assist guests with information and special requests.
- Book room reservation requests, enter rooming lists, and update accurate information in the system.
- Ensure that team refers to guest history before creating a Guest folio to follow special instructions for regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and room availability.
- Record the corporate account number on the Guest Folio to monitor business generated through respective companies.
- Ensure calculative overbooking.
- Give discounts and corporate rates, as per the company’s policy.
- Supervise and delegate work to reservation associates.
- Ensure that all reservations are recorded as per standard procedures.
- Handle additional responsibilities as delegated by the Management.
- Demonstrate leadership skills that utilize persuasion and motivation to attain organizational goals, along with honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
- Accept responsibility and demonstrate self-confidence, motivation, drive, and tenacity.
- Enhance organizational performance and clearly delegate tasks and responsibilities.
- Think strategically, inductively, and creatively; recognize and acknowledge other people's ideas.
- Guest-focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities.
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