الصفحة الرئيسية الإمارات العربية المتحدة Guest Services Executive - Front Office
الصفحة الرئيسية الإمارات العربية المتحدة Guest Services Executive - Front Office
Guest Services Executive - Front Office
تفاصيل الوظيفة
- Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage group bookings and check in and check out following standard protocols as applicable to respective domains.
- Courteously answer all incoming phone calls in a professional and friendly manner.
- Accurately and professionally communicate rates associated with facilities, products, and services from respective domains (spa & health club for membership, front office for rooms, and experience team for tours), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
- Greet and serve guests in person or by phone and assist them with bookings and enquiries.
- Manage payments via cash, credit, or debit cards.
- Ensure that all complaints are promptly attended to and check with the guest for feedback.
- Ensure adherence to departmental policies, processes, standard operating procedures, and instructions, enabling delivery of luxurious service to guests in line with Jumeirah standard of excellence.
- Identify and anticipate guests’ needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
- Check and action traces in Opera on arrival and departure as well as set traces sensibly at all times.
- Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
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الشركة المعلنة عن الوظيفة
Jumeirah
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