Guest Services Executive - Front Office

دوام كامل في jumeirah في UAE
نُشرت يوم December 19, 2024

تفاصيل الوظيفة

  1. Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage group bookings and check in and check out following standard protocols as applicable to respective domains.
  2. Courteously answer all incoming phone calls in a professional and friendly manner.
  3. Accurately and professionally communicate rates associated with facilities, products, and services from respective domains (spa & health club for membership, front office for rooms, and experience team for tours), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
  4. Greet and serve guests in person or by phone and assist them with bookings and enquiries.
  5. Manage payments via cash, credit, or debit cards.
  6. Ensure that all complaints are promptly attended to and check with the guest for feedback.
  7. Ensure adherence to departmental policies, processes, standard operating procedures, and instructions, enabling delivery of luxurious service to guests in line with Jumeirah standard of excellence.
  8. Identify and anticipate guests’ needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
  9. Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
  10. Check and action traces in Opera on arrival and departure as well as set traces sensibly at all times.
  11. Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
See All Guest Jobs
تعليقات وملاحظات تعليقات وملاحظات