Computer Service Technician

Overview: This position is physically located in Kuwait in support of LOGCAP. The Computer Service Technician applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, problem diagnosis, and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. They are responsible for recognizing, researching, isolating, and resolving first level information systems problems for appropriate service, repairs, training, and follow-up. Also performs technical inspections for all work processed in the Automated Data Processing Equipment (ADPE) Bench. Performs other duties as assigned.

Responsibilities:

1. Provide technical maintenance and service for all ADPE equipment.
2. Evaluate equipment for malfunctions and deficiencies.
3. Perform baseline procedures and hardware replacement.
4. Work closely with the Systems Support Specialist, Lead (SSSL) to determine serviceability of workstations, monitors, printers, servers, and other computer peripherals.
5. Responsible for all final technical inspections and ensure the appropriate status entry is made in the work order tracking system.
6. Perform monthly UBL inventories and assist with cyclical property inventories.
7. Perform other duties and assignments as required.

Qualifications Overview:

The Computer Service Technician applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, problem diagnosis, and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. They are responsible for recognizing, researching, isolating, and resolving first level information systems problems for appropriate service, repairs, training, and follow-up. Also performs technical inspections for all work processed in the Automated Data Processing Equipment (ADPE) Bench.

Minimum Qualifications:

1. Must be a US Citizen.
2. Must be able to obtain and maintain valid Secret Clearance.
3. A valid driver's license and the ability to obtain U.S. Government Motor Vehicle Operation's License and Host Nations Driver's License is required.
4. Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs.
5. CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
6. Applicants must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
7. A+ Certification preferred.
8. 3+ years of related experience.

Skills:

1. Capable of effectively communicating technical information in English, both written and verbal.
2. Possess advanced PC technical support skills.
3. Time management and organizational skills.
4. Must be proficient using the latest version of Microsoft Office.
5. Experience using Maximo work order system or similar system.

Physical Requirements:

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Working Conditions:

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). The worker is subject to both environmental conditions. Activities occur inside and outside. We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. #J-18808-Ljbffr