DIRECTOR OF OPERATIONS - Kuwait City - Precision Hire Solution

Director of Operations Job Description We are seeking a passionate, creative, and dynamic Director of Operations with a strong background in luxury Food and Beverage to lead the operations of our hotel. The Grand Hyatt Kuwait features 302 luxury rooms and suites, four world-class F&B venues, and the largest conference and convention facilities in the city. The ideal candidate will appreciate delivering high-end and bespoke guest experiences while ensuring the efficient running of all aspects of operations in line with hotel strategies and brand standards.

Main Responsibilities:

• Develop and implement short and long-term operational plans for the hotel and residences services.
• Create and manage budgets for operating departments, ensuring alignment with approved objectives.
• Analyze operational statistics to enhance guest experience, colleague experience, and property positioning within the market.
• Monitor and maintain high standards and operating procedures across all operating departments.
• Optimize revenue by analyzing rate variances, credit reports, and daily house counts.
• Coordinate major projects such as renovations, capital expenditures, and equipment changes.
• Conduct regular operations meetings, including monthly financial reviews with hotel leaders.
• Support revenue forecasting, labor expense management, and schedule approval process.
• Hire, train, and develop subordinate managers and colleagues.
• Cultivate a service-oriented culture through coaching and counseling employees.

Requirements:

• Proven ability to interact effectively with diverse groups of people.
• Minimum 5 years of progressive hotel operations experience in a leadership role.
• Service-oriented style with professional presentation skills.
• Strong leadership and communication skills.
• Hotel/Hospitality degree an asset.
• Must possess high energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service, and ability to improve the bottom line.
• Clear concise written and verbal communication skills in English.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.