Front Office Agent

دوام كامل في Accor في UAE
نُشرت يوم December 17, 2024

تفاصيل الوظيفة

Responsibilities You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every interaction. You will demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries. You’ll support your colleagues with a winning smile whenever all the guests turn up to check in at the same time. Additionally, you’ll keep your head above water when there are sudden changes of plan. You will handle customer complaints and feedback according to "Oops! it's messed up". You’ll communicate directly with Sales, Accounting, Housekeeping, and Reservations and provide them with all relevant/needed information. You’ll be aware of room status and also the competitors’ status. You’ll optimize the occupancy rate and average room rate. Qualifications Your experience and skills include: You’ve gained management experience in a similar role and can speak English fluently. You can inspire your fellow staff just as you can inspire your guests. Additionally, you know your way around town and always have tips for enhancing guest experiences. You’re a doer – and even if you do it wrong sometimes, you openly admit it. You’re not just bringing your abilities, but also your character. #J-18808-Ljbffr

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