Coordinator Riders talabat

Company Description As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook – local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones. We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches. Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide. Job Description Role Summary Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps. What’s On Your Plate?

1. Monitor and improve Rider Performance and Compliance
2. Lead Rider Recruitment for the allocated zones
3. Lead a Team of Rider Coordinators and/or Rider Captains
4. Manage rider roster with proper allocation of shifts/breaks/off-days etc.
5. Supervise rider onboarding and training schedule with Rider Trainer and Rider Supervisor
6. Inventory management and usage compliance of Rider equipment
7. Groom rider quality (behaviour, appearance, professionalism, presentation etc.)
8. Set up a performance improvement plan to improve performance of low-performing riders
9. Reduce rider complaints originating from customers
10. Monitor riders' performance on an individual level and be responsible for coaching/warning riders
11. Audit fleet appearance & rider behaviour via on-ground visits

1. Bachelor’s Degree
2. 1 year of experience in food/grocery tech industry is highly preferred
3. Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
4. Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
5. Influencer and negotiator with good public speaking and presentation skills