الصفحة الرئيسية الإمارات العربية المتحدة Guest Service Agent at InterContinental Fujairah Resort
الصفحة الرئيسية الإمارات العربية المتحدة Guest Service Agent at InterContinental Fujairah Resort
Guest Service Agent at InterContinental Fujairah Resort
تفاصيل الوظيفة
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.
The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury.
Your Day to Day:
The Guest Service Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience, a Guest Service Agent will check in and out guests efficiently and ensure they have all they need for a great stay.
Some of your main role responsibilities are:
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests.
Check guests in, issue room keys, provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Answer, record and process all guest calls, messages, requests, preferences, questions or concerns.
Check guests out, including resolving any late or disputed charges.
Accurately process all cash and credit card transactions using established procedures.
Issue, control and release guest safe-deposit boxes in line with hotel procedure.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
To have a full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members.
To be fully involved in IHG Rewards and ICA enrolments and achieving targeted Up-Selling Revenue.
Ensure that all charges are correctly posted to the guests' bills following the standard procedures.
Comply in maintaining security of information relating to customers and colleagues in the hotel.
Comply with discretionary information keeping.
Align self with the company values, mission and desired behaviors.
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures.
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.
Ideally, you'll have some or all of the following competencies and experience we're looking for:
High School diploma /Secondary qualification or equivalent.
One year front desk/guest service experience strongly preferred.
Proficiency in Opera is preferred but not essential.
Fluency in English, Russian and other languages preferred.
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.
So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".
We are an equal opportunity employer.
#J-18808-Ljbffr Other
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
الشركة المعلنة عن الوظيفة
Confidential
-
Problem Solving Diploma Knowledge Door92 درهم
1,028 درهممدة الدورة التدريبية: Upto 1 Hour -
Managerial Skills Knowledge Door92 درهم
1,396 درهممدة الدورة التدريبية: Upto 2 Hours
Similiar Jobs that might interest you
Service Technician 2
Parker Wellbore... Job Description A TRS Technician is responsible for ... Act as trainer for Service Technicians I Prepare delivery tickets ...
UAE - Abu Dhabi 13 أيام مضت
Service Technician 2
Parker Wellbore... Job Description A TRS Technician is responsible for ... Act as trainer for Service Technicians I Prepare delivery tickets, ...
UAE - Abu Dhabi 13 أيام مضت
Fishing Specialist - Oilfield Services - UAE
Kuiper Group... international oilfield services company, is looking for a Field Technician (Fishing) to ...
UAE - Abu Dhabi 13 أيام مضت
BOP Technician
Parker Wellbore... offshore drilling services, premium rental tools and well services, ... in products and services • Acts with customer ...
الإمارات العربية المتحدة 13 أيام مضت
... offshore oilfield maintenance services, umbilicals, subsea hardware, ... Deliver against department and service line KPI's ...
UAE - Abu Dhabi 13 أيام مضت
Lead Piping Engineer
WoodRESPONSIBILITIES Responsible for Proposals Manhours estimation and optimization, CTR inputs, Execution Methodology ...
UAE - Abu Dhabi 13 أيام مضت
... provide engineering solutions and services that improve machinery and ... Vibration (AIV) stage 1, 2 and 3 assessments. ...
UAE - Abu Dhabi 13 أيام مضت
Sales Intern
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 13 أيام مضت
Pacis PSO Automation Engineer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 13 أيام مضت
Contracts Engineer - Buyer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 13 أيام مضت
Fishing Tool Supervisor
NES Fircroft... innovative technologies and services are taking energy forward ... a traditional recruitment service, supporting with ...
UAE - Abu Dhabi 13 أيام مضت
Senior Petroleum Engineer
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 13 أيام مضت
... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 13 أيام مضت
... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 13 أيام مضت
Electrical Engineer
Confidential... undertaken by contractors, consultants and service providers.
الإمارات العربية المتحدة 13 أيام مضت
Cased Hole Geoscientist in Dubai
NES Fircroft... technical interpretation reports for Wireline services. ⢠Being able to work at ...
UAE - Dubai 13 أيام مضت
Senior Engineer Piping & Layout
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 13 أيام مضت
Senior Engineer - Piping Flexibility
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 13 أيام مضت
لماذا تقوم بالإبلاغ عن هذه الوظيفة؟
Job has expired لا يمكن عرض هذه الصفحةبدلًا من ذلك، يمكنك النقر على الرابط أدناه أو نسخ/لصق الرابط في متصفح الإنترنت الخاص بك.
https://en-ae.whatjobs.com/coopob__cpl___411_1713362__2112_d8dcd0d02e7b7c60d84ca974d7cd81dd?utm_source=2112&utm_medium=feed&keyword=Guest-Service-Agent&location=Fujairah&geoID=282