Customer Service Representative (UAE Nationals only) - Part time WFH

دوام كامل في First Gulf Bank PJSC في UAE

نُشرت يوم November 5, 2024

تفاصيل الوظيفة

Part-time
Division: Consumer Banking Group - UAE

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting and dynamic industry.

Job Description

JOB PURPOSE: To serve customers by providing product and service information, resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization and provide end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Specific Job Accountability:

Provide excellent customer service by attending to incoming calls within the quality guidelines.
Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
Maintain customer records by updating customer history through service requests/complaints and notes.
Maintain confidentiality of the bank’s customers and data.
Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
Attend to special tasks assigned by team leader and managers.
Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.
Ensure self-punctuality, adherence to policies & procedures, and discipline in the Centre.

Qualifications

Minimum Qualifications: High School diploma. 0 – 2 years relevant experience in the banking sector. Knowledge, Skills, and Attributes:

Customer Service
Product Knowledge
Quality Focus
Problem Solving
Documentation Skills
Listening
Phone Skills

Excellent communication skills in English & Arabic.

Additional Information

Should hold a valid UAE Family book (Mandatory). #J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

الشركة المعلنة عن الوظيفة

First Gulf Bank PJSC

See All First Gulf Bank PJSC Jobs

تحسين فرصتك لحصول على وظيفة خذ دورة عبر الإنترنت على خدمة العملاء ابتداءً من الآن.

Customer Service Skills John Academy

90 درهم
~~918 درهم~~

مدة الدورة التدريبية: 2 Hours

التسجيل
Call Centre & Customer Service Beginner Alpha Academy

92 درهم
~~1,028 درهم~~

مدة الدورة التدريبية: Upto 8 Hours

التسجيل

انظر جميع الدورات

See All Customer Jobs

Customer Service Representative (UAE Nationals only) - Part time WFH

تفاصيل الوظيفة

Company Description

Job Description

Qualifications

Additional Information

Apply safely

الشركة المعلنة عن الوظيفة

First Gulf Bank PJSC

Regional Logistics Coordinator (UAE National Only)

Service Technician 2

Service Technician 2

Digital Well Program and Real Time Well Engineering

Fishing Specialist - Oilfield Services - UAE

Asset Manager

Reservoir Lead

Crew Chief

BOP Technician

Accounts Payable Accountant

Management Accountant

Mechanical design Engineer

Electrical Engineer

Contracting & Procurement Specialist

Project Engineer

Jr Drilling Engineer

Structural Geologist

HSE Drilling Supervisor

Pacis PSO Automation Engineer

الوظائف

الدورات التدريبية

الموقع

تواصل معنا

الصفحة الرئيسية الإمارات العربية المتحدة Customer Service Representative (UAE Nationals only) - Part time WFH

الصفحة الرئيسية الإمارات العربية المتحدة Customer Service Representative (UAE Nationals only) - Part time WFH

Customer Service Representative (UAE Nationals only) - Part time WFH

تفاصيل الوظيفة

Company Description

Job Description

Qualifications

Additional Information

Apply safely

الشركة المعلنة عن الوظيفة

First Gulf Bank PJSC

Similiar Jobs that might interest you

Regional Logistics Coordinator (UAE National Only)

Service Technician 2

Service Technician 2

Digital Well Program and Real Time Well Engineering

Fishing Specialist - Oilfield Services - UAE

Asset Manager

Reservoir Lead

Crew Chief

BOP Technician

Accounts Payable Accountant

Management Accountant

Mechanical design Engineer

Electrical Engineer

Contracting & Procurement Specialist

Project Engineer

Jr Drilling Engineer

Structural Geologist

HSE Drilling Supervisor

Pacis PSO Automation Engineer

لماذا تقوم بالإبلاغ عن هذه الوظيفة؟

تنبيه الوظائف الشاغرة من ليمون fresh jobs directly from websites*

الوظائف

الدورات التدريبية

الموقع

تواصل معنا