الصفحة الرئيسية الإمارات العربية المتحدة Royal Service Agent - Arabic Speaker
الصفحة الرئيسية الإمارات العربية المتحدة Royal Service Agent - Arabic Speaker
Royal Service Agent - Arabic Speaker
تفاصيل الوظيفة
Company DescriptionFairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites, and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.Job DescriptionHandle incoming calls, emails, and messages promptly and professionally, offering exceptional service to both Arabic and non-Arabic speaking guests.Act as a liaison between guests and internal departments (e.g., housekeeping, engineering, F&B) to ensure guest requests are fulfilled efficiently.Address guest concerns or complaints with professionalism, escalating issues to management when necessary.Assist guests with reservations, inquiries, and recommendations for dining, transportation, and activities within and outside the property.Maintain accurate records of guest requests, complaints, and feedback using the property's service management system.Coordinate special guest arrangements such as VIP services, in-room amenities, and personalized experiences.Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.Provide translation assistance for Arabic-speaking guests when required.Ensure adherence to company policies, procedures, and service standards at all times.QualificationsPrevious experience in a front office, guest service, or call center role within the hospitality industry is preferred.Fluent in Arabic (spoken and written) and English.Additional languages are a plus.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to multitask and remain calm under pressure.
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الشركة المعلنة عن الوظيفة
Confidential
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